Chatifai AI Chatbot & Support vs Figu ‑ AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for Figu.
The short answer
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Figu 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $19.99/month for Figu.
- Chatifai AI Chatbot & Support lists 7 features Figu’s listing doesn’t mention, including Agent avatar, Cart recovery, Discounts.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 50 AI conversations / month
- · AI answers frequently asked questions
- · AI product recommendations
- · Auto sync Shopify
- · Custom branding
- · Multilingual support
Startup
- · 300 AI conversations / month
- · Agent / Contact Support Availability
- · Custom Launcher Icon & Profile Image
- · Email Notifications
- · Includes Everything in Free
- · Order Tracking
Growth
- · $1 for the first month
- · 2,500 AI conversations / month
- · 300 Knowledge Sources
- · Includes Everything in Startup
- · Unlimited Team Members
- · Up to 10,000 products
Scale
- · 5,000 AI conversations / month
- · Built for high-volume Shopify stores
- · Fastest feature access
- · Highest AI conversation limits
- · Includes Everything in Growth, Startup
- · Priority Support
Free
- · 1 Channel Inbox
- · 50 AI Responses/month
- · AI product suggestions with add-to-cart
- · Auto-learns from up to 50 site pages
- · Live Agent Handoff
- · Manual document training (PDF, Excel)
Seed
- · 1,000 AI Responses/month
- · Advanced ROI Dashboard
- · All Features in Free
- · Auto-learns from up to 100 site pages
- · Centralized inbox (chat + Gmail)
- · Cross-email conversation history & reply
Grow
- · 5,000 AI Responses/month
- · All Features in Seed
- · Auto-learns from up to 250 site pages
- · Custom Branding
- · Up to 5 Channel Inbox
Bloom
- · 15,000 AI Responses/month
- · All Features in Grow
- · Auto-learns from up to 1000 site pages
- · Custom Branding
- · Up to 10 Channel Inbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatifai is a multilingual AI chatbot that learns your store's products, FAQs, and policies automatically. It answers customer questions, recommends products based on browsing behavior, and supports checkout with real-time inventory updates. Merchants get live chat with agent handoff, order tracking, abandoned cart recovery with popup reminders, and a fully customizable widget.
Figu is your always-on AI chat — a single place to handle customer questions from your storefront and email. It auto-learns your site and documents, answers FAQs, suggests products, and lets shoppers add to cart right in chat. When needed, seamlessly hand conversations to a human with full context. Go live in minutes, delight customers, and focus on growing your store — not your inbox.
- AI chatbot trained on your products, FAQs, and policies answers instantly
- Live chat with real-time agent handoff and WhatsApp, email, and call support
- Smart abandoned cart recovery with popup reminders and email notifications
- Chat and email in one inbox — never miss a customer question.
- Auto-crawls your store for instant setup — no manual training required.
- 24/7 AI chatbot handles FAQs, orders, products, and handoffs.
- Easily customize your bot’s tone to match your brand.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatifai AI Chatbot & Support |  Figu |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chatifai AI Chatbot & Support | Figu |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 29(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatifai AI Chatbot & Support | Figu |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $19.99/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Chatifai AI Chatbot & Support | Figu |
|---|---|---|
| Shopify category rank | #105 | Not enough data |
| Shopify App Charts | #17 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Apr 13, 2026 | Dec 16, 2025 |
| Languages | 7 | 1 |
| Developer | Chatifai | Figu |
FAQ
Chatifai AI Chatbot & Support and Figu: common questions
- Is Chatifai AI Chatbot & Support or Figu cheaper?
- Both list a free plan. Paid plans start at $39/month for Chatifai AI Chatbot & Support and $19.99/month for Figu. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatifai AI Chatbot & Support or Figu?
- On the Shopify App Store: Chatifai AI Chatbot & Support 4.5 from 29 reviews and Figu 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Chatifai AI Chatbot & Support lists 7 the others don’t mention, such as Agent avatar, Cart recovery, Discounts, Emojis and stickers. Figu lists 7 the others don’t mention, such as Agent analytics, Business hours, Chat assignment, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for Figu; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatifai AI Chatbot & Support, Oct 13, 2026 for Figu. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.