ChatFlow‑AI Live Chat & Inbox vs Chatway Live Chat & AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox, Nov 4, 2026 for Chatway Live Chat & AI Chatbot.
The short answer
- Only Chatway Live Chat & AI Chatbot lists a free plan. Paid plans start at $4.99/month for ChatFlow‑AI Live Chat & Inbox and $39/month for Chatway Live Chat & AI Chatbot.
- Chatway Live Chat & AI Chatbot lists 39 features ChatFlow‑AI Live Chat & Inbox’s listing doesn’t mention, including Agent analytics, Agent avatar, Analytics.
Head to head
- United States
- Japan
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Starter
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Growth
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Professional
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Free
- · 1 seat included
- · 30 days chat history
- · 50 conversations/mo
- · AI chatbot agent credits can be added
- · Buttons for social chat channels
- · FAQs & canned responses
Business
- · 2 seats included
- · 200 conversations/mo (Reset anytime)
- · Custom widget & agent visibility
- · Email, Whatsapp, Messenger & Instagram
- · Everything in Free, and
- · Help center, 2 automations & workflows
Plus
- · 1,000 conversations/mo (Reset anytime)
- · 10 seats included
- · 15 automations & workflows
- · Advanced teams & routing rules
- · Everything in Business, and
- · Multiple widgets & inboxes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatFlow helps you manage all customer conversations from one inbox so you can respond faster and stay organized. Add a live chat widget to your store in minutes and start talking to customers instantly. Assign chats, add notes, and collaborate with your team in real time. Customer profiles are created automatically for better context.
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed.
- Live chat widget with auto-setup - ready in minutes, no coding needed
- Team inbox & mobile app - manage conversations anywhere with your team
- Fully customizable widget - match your brand colors, messages & position
- Multi-agent collaboration - add unlimited team members with role controls
- Engage your store visitors and customers over real time live chat support inbox
- Canned responses saved replies & FAQs for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- File sharing over chat & helpdesk conversation history and get the full picture
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChatFlow‑AI Live Chat & Inbox |  Chatway Live Chat & AI Chatbot |
|---|---|---|
| Detected stores | Not published | 3,214 |
| Net store change, 28 days | 0 | −30 |
| Stores added, 28 days | Not enough data | 63 |
| Big-brand share | Not enough data | 7% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, Japan, United Kingdom |
Reviews
| Measure | ChatFlow‑AI Live Chat & Inbox | Chatway Live Chat & AI Chatbot |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 286 |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 8% |
Pricing
| Measure | ChatFlow‑AI Live Chat & Inbox | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $4.99/month(ahead) | $39/month |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | ChatFlow‑AI Live Chat & Inbox | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Shopify category rank | Not enough data | #43 |
| Shopify App Charts | Not on this week’s charts | #8 in Chat |
| Built for Shopify | No | No |
| Launched | Feb 10, 2026 | Sep 7, 2023 |
| Languages | 1 | 1 |
| Developer | KwikFlow | Premio |
FAQ
ChatFlow‑AI Live Chat & Inbox and Chatway Live Chat & AI Chatbot: common questions
- Is ChatFlow‑AI Live Chat & Inbox or Chatway Live Chat & AI Chatbot cheaper?
- Only Chatway Live Chat & AI Chatbot lists a free plan. Paid plans start at $4.99/month for ChatFlow‑AI Live Chat & Inbox and $39/month for Chatway Live Chat & AI Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatway Live Chat & AI Chatbot lists 39 the others don’t mention, such as Agent analytics, Agent avatar, Analytics, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox, Nov 4, 2026 for Chatway Live Chat & AI Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox, Nov 4, 2026 for Chatway Live Chat & AI Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.