Chatbase vs Weav: AI Helpdesk & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chatbase, Oct 17, 2026 for Weav.
The short answer
- Paid plans start at $40/month for Chatbase and $39/month for Weav.
- Chatbase lists 8 features Weav’s listing doesn’t mention, including Analytics, Behavior tracking, Customer insights.
Head to head
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Plus
- · 2 custom emails
- · 2 teammates
- · 5 AI actions
- · 500 AI messages per month
- · Basic helpdesk
Pro
- · 10 AI actions
- · 3 custom emails
- · 3 teammates
- · 5,000 AI messages per month
- · Advanced helpdesk
- · Standard integrations
Max
- · 20,000 AI messages per month
- · 25 AI actions
- · 5 custom emails
- · 5 teammates
- · Advanced integrations
- · Customizable helpdesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
Weav connects Shopify stores to an AI shopping and support assistant on your storefront. Agents sync to your product catalog, store policies, and live order data to answer pre-sales questions in real time across chat, email, and WhatsApp. Post-purchase, agents answer order questions, update shipping addresses, and edit item quantities before fulfillment.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- AI chatbot on your storefront for pre and post purchase questions
- Verified order lookup, status, and tracking in chatbot
- Human handoff to the Weav inbox with order context
- Chat and email support in one workspace
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase |  Weav |
|---|---|---|
| Detected stores | 181 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Home & Garden, Apparel & Accessories | Not published |
| Top store countries | United States, Canada, Australia | Not published |
Reviews
| Measure | Chatbase | Weav |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 37 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
FAQ
Chatbase and Weav: common questions
- Is Chatbase or Weav cheaper?
- Paid plans start at $40/month for Chatbase and $39/month for Weav. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatbase lists 8 the others don’t mention, such as Analytics, Behavior tracking, Customer insights, Emojis and stickers. Weav lists 8 the others don’t mention, such as AI summaries, Chat buttons, Email chat, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chatbase, Oct 17, 2026 for Weav; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chatbase, Oct 17, 2026 for Weav. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.