Chatbase vs Conqur AI Sales Chat, Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026.
The short answer
- Chatbase is detected on 171× as many Shopify stores as Conqur AI Sales Chat, Helpdesk: 171 vs 1 as of Nov 5, 2026.
- Only Conqur AI Sales Chat, Helpdesk lists a free plan. Paid plans start at $40/month for Chatbase and $49/month for Conqur AI Sales Chat, Helpdesk.
- Conqur AI Sales Chat, Helpdesk lists 20 features Chatbase’s listing doesn’t mention, including Cart recovery, Chat buttons, Color and font.
Head to head
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Free
- · 50 AI conversations / calendar month
- · Create and edit custom knowledge entries
- · Customize launcher, colors and placement
- · Website chat widget
Starter
- · $0.0015 per Whatsapp utility message
- · $0.003 per Whatsapp marketing message
- · 3 team seats
- · 450 AI conversations / month
- · Instagram DMs, Messenger DMs
- · Tickets, web form, and shopper portal
Pro
- · $0.0012 per Whatsapp utility message
- · $0.0025 per Whatsapp marketing message
- · 10 team seats
- · 1000 AI conversations / month
- · Instagram DMs, Messenger DMs
- · Tickets, web form, and shopper portal
Plus
- · $0.001 per Whatsapp utility message
- · $0.002 per Whatsapp marketing message
- · 2,500 AI conversations / month
- · 25 team seats
- · Instagram DMs, Messenger DMs
- · Tickets, web form, and shopper portal
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
Conqur AI Sales Agent helps shoppers find products, get policy answers, and build carts on your storefront and WhatsApp. AI uses your Shopify catalog and policies to answer questions and recommend products. The widget shows product cards and updates the cart; WhatsApp sends product and checkout links. A confirmed human handoff opens a numbered ticket with chat, contact, and order context.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Help shoppers find products and answers in storefront chat and WhatsApp
- Recommend products from your live Shopify catalog
- Add items to the storefront cart and send WhatsApp checkout links
- Turn confirmed human handoffs into numbered support tickets in your helpdesk
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase | |
|---|---|---|
| Detected stores | 171(ahead) | 1 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Electronics, Home & Garden | Not published |
| Top store countries | United States, Canada, Australia | Not published |
Reviews
| Measure | Chatbase | |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 38 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatbase | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $40/month(ahead) | $49/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chatbase | |
|---|---|---|
| Shopify category rank | #35 | Not enough data |
| Shopify App Charts | #16 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 7, 2026 | Aug 14, 2026 |
| Languages | 1 | 1 |
| Developer | Chatbase.co Inc. | Conqur AI |
FAQ
Chatbase and Conqur AI Sales Chat, Helpdesk: common questions
- Which is more popular, Chatbase or Conqur AI Sales Chat, Helpdesk?
- Chatbase is detected on 171× as many Shopify stores as Conqur AI Sales Chat, Helpdesk: 171 vs 1 as of Nov 5, 2026.
- Is Chatbase or Conqur AI Sales Chat, Helpdesk cheaper?
- Only Conqur AI Sales Chat, Helpdesk lists a free plan. Paid plans start at $40/month for Chatbase and $49/month for Conqur AI Sales Chat, Helpdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatbase lists 9 the others don’t mention, such as Agent avatar, Auto-assign, Behavior tracking, Chat flows. Conqur AI Sales Chat, Helpdesk lists 20 the others don’t mention, such as Cart recovery, Chat buttons, Color and font, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.