Chatbase vs ChatwidgeX
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Chatbase, Nov 6, 2026 for ChatwidgeX.
The short answer
- Only ChatwidgeX lists a free plan. Paid plans start at $40/month for Chatbase and $19.95/month for ChatwidgeX.
- Chatbase lists 16 features ChatwidgeX’s listing doesn’t mention, including Agent analytics, AI chatbots, AI responses.
Head to head
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Free
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Chat bubble and Chat Box block
- · Knowledge Base, 50 MB storage
- · PDF and document import
Unlimited Chat
- · 5 agents included
- · Chat Translation, 30+ Languages
- · Embed In Website
- · Knowledge Base, 5 GB storage
- · Match Your Webpage Design
- · Unlimited chats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
ChatWidgeX puts live chat and a knowledge base on your store. Shoppers chat with your team in real time, or search your help articles themselves any time of day. Turn on the chat bubble in one click, or place the Chat Box block on any page. Import your PDF and Word files as articles, translate chats automatically so every shopper writes in their own language, and continue conversations by email as tickets.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Live chat with typing indicators, photos, files and chat transfers
- Searchable knowledge base: import PDF and Word files as articles
- Automatic chat translation in 30+ languages, powered by DeepL
- One-click chat bubble, plus a Chat Box block for any page
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase | |
|---|---|---|
| Detected stores | 173 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Electronics | Not published |
| Top store countries | United States, Canada, Australia | Not published |
Reviews
| Measure | Chatbase | |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 38 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatbase | |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $40/month | $19.95/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Chatbase | |
|---|---|---|
| Shopify category rank | #35 | Not enough data |
| Shopify App Charts | #16 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 7, 2026 | Nov 6, 2026 |
| Languages | 1 | 1 |
| Developer | Chatbase.co Inc. | Models Boutique |
FAQ
Chatbase and ChatwidgeX: common questions
- Is Chatbase or ChatwidgeX cheaper?
- Only ChatwidgeX lists a free plan. Paid plans start at $40/month for Chatbase and $19.95/month for ChatwidgeX. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chatbase lists 16 the others don’t mention, such as Agent analytics, AI chatbots, AI responses, Analytics. ChatwidgeX lists 4 the others don’t mention, such as Chat buttons, Color and font, Email chat, Push notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Chatbase, Nov 6, 2026 for ChatwidgeX; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Chatbase, Nov 6, 2026 for ChatwidgeX. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.