Chatbase vs ChatBuster AI Live Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Chatbase, Oct 13, 2026 for ChatBuster AI Live Chatbot.
The short answer
- On the Shopify App Store: Chatbase 4.9 from 40 reviews and ChatBuster AI Live Chatbot 5.0 from 2 reviews.
- Only ChatBuster AI Live Chatbot lists a free plan. Paid plans start at $40/month for Chatbase and $40/month for ChatBuster AI Live Chatbot.
- Chatbase lists 18 features ChatBuster AI Live Chatbot’s listing doesn’t mention, including Agent analytics, AI responses, Analytics.
Head to head
- United States
- Australia
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Limited Trial
- · 50 lifetime conversations
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Starter
- · 250 Conversations / month included
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Growth
- · 750 conversations / month included
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Scale
- · 1500 conversations / month included
- · Corrections
- · Exit intent campaigns
- · Multi-Lingual
- · Order Tracking & Support Questions
- · Product recommendations & cross-selling
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
Online shoppers ask about sizing, shipping, and returns before they buy, and leave when no one answers. ChatBuster adds an AI assistant to your storefront that answers those questions instantly, 24/7. It is trained on your store: one sync indexes your products, pages, and collections, so every reply reflects your real catalog and policies.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Trained on your store catalog, pages, and policies for accurate answers
- Recommends products and cross-sells add-ons from your own catalog
- Replies to every shopper in their own language, automatically
- Proactive campaigns that engage shoppers before they leave
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase |  ChatBuster AI Live Chatbot |
|---|---|---|
| Detected stores | 47 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Electronics, Health & Beauty | Not published |
| Top store countries | United States, Australia, Canada | Not published |
Reviews
| Measure | Chatbase | ChatBuster AI Live Chatbot |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 40(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatbase | ChatBuster AI Live Chatbot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $40/month | $40/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chatbase | ChatBuster AI Live Chatbot |
|---|---|---|
| Shopify category rank | #35(ahead) | #332 |
| Shopify App Charts | #16 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 7, 2026 | May 28, 2026 |
| Languages | 1 | 1 |
| Developer | Chatbase.co Inc. | AGUMAIL LLC |
FAQ
Chatbase and ChatBuster AI Live Chatbot: common questions
- Is Chatbase or ChatBuster AI Live Chatbot cheaper?
- Only ChatBuster AI Live Chatbot lists a free plan. Paid plans start at $40/month for Chatbase and $40/month for ChatBuster AI Live Chatbot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or ChatBuster AI Live Chatbot?
- On the Shopify App Store: Chatbase 4.9 from 40 reviews and ChatBuster AI Live Chatbot 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 18 the others don’t mention, such as Agent analytics, AI responses, Analytics, Auto-assign. ChatBuster AI Live Chatbot lists 7 the others don’t mention, such as Color and font, Cross-sell, FAQs, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Chatbase, Oct 13, 2026 for ChatBuster AI Live Chatbot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Chatbase, Oct 13, 2026 for ChatBuster AI Live Chatbot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.