Charla Live Chat vs Provide Support Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Charla Live Chat lists a free plan. Paid plans start at $12/month for Charla Live Chat and $24/month for Provide Support Live Chat.
- Charla Live Chat lists 26 features Provide Support Live Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Live chat and real time customer data for sales and support
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Forever
- · Automated Chatflows and AI Chatbots
- · Includes 1 Agent
- · Includes 1 Site
- · Unlimited Conversations
- · Visitor Insights
- · iOS and Mobile Apps
Starter
- · All Free Plan Features
- · Messenger/Instagram/WhatsApp Integration
- · Remove Charla Branding
- · Unlimited AI Conversations
- · Unlimited History
Small Business
- · 1 operator profile
- · All features included
Corporate
- · 3 operator profiles
- · All features included
Enterprise
- · 10 operator profiles
- · All features included
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCharla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk.
Provide Support Live Chat allows you to instantly respond to customers' requests, see their navigation through your store in real time, guide them, and offer assistance proactively. Adding a live chat widget to a web store is an ideal way to increase customers' satisfaction and loyalty, and as a result boost sales.
- Take the load off your agents with custom Chat flows.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go. Native iOS and Android App to always be connected on the go
- Multi-Site Support. Have one inbox for all your different stores.
- Always stay connected. Handle requests from any platform - desktop or mobile
- Fit the chat widget in your store design - use corporate logo, colors, and texts
- Send all kinds of files via live chat, share links, push pages
- Monitor customers' navigation in the store and engage them to chat proactively
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Charla Live Chat |  Provide Support Live Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Charla Live Chat | Provide Support Live Chat |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Charla Live Chat | Provide Support Live Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $12/month(ahead) | $24/month |
| Longest free trial | Not listed | 10 days |
| Plans listed | 2 | 3 |
Listing
| Measure | Charla Live Chat | Provide Support Live Chat |
|---|---|---|
| Shopify category rank | #505(ahead) | #561 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 8, 2023 | Jun 12, 2020 |
| Languages | 1 | 1 |
| Developer | Charla Live Chat | Provide Support, LLC |
FAQ
Charla Live Chat and Provide Support Live Chat: common questions
- Is Charla Live Chat or Provide Support Live Chat cheaper?
- Only Charla Live Chat lists a free plan. Paid plans start at $12/month for Charla Live Chat and $24/month for Provide Support Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Charla Live Chat lists 26 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.