Charla Live Chat vs ChatFlow‑AI Live Chat & Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Charla Live Chat, Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox.
The short answer
- Only Charla Live Chat lists a free plan. Paid plans start at $12/month for Charla Live Chat and $4.99/month for ChatFlow‑AI Live Chat & Inbox.
- Charla Live Chat lists 16 features ChatFlow‑AI Live Chat & Inbox’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Forever
- · Automated Chatflows and AI Chatbots
- · Includes 1 Agent
- · Includes 1 Site
- · Unlimited Conversations
- · Visitor Insights
- · iOS and Mobile Apps
Starter
- · All Free Plan Features
- · Messenger/Instagram/WhatsApp Integration
- · Remove Charla Branding
- · Unlimited AI Conversations
- · Unlimited History
Free to install
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Starter
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Growth
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Professional
- · Assign chats to team members
- · Auto customer identification
- · Customizable chat widget
- · Instant live chat setup
- · Internal notes for teamwork
- · Reply from mobile or desktop
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCharla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk.
ChatFlow helps you manage all customer conversations from one inbox so you can respond faster and stay organized. Add a live chat widget to your store in minutes and start talking to customers instantly. Assign chats, add notes, and collaborate with your team in real time. Customer profiles are created automatically for better context.
- Take the load off your agents with custom Chat flows.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go. Native iOS and Android App to always be connected on the go
- Multi-Site Support. Have one inbox for all your different stores.
- Live chat widget with auto-setup - ready in minutes, no coding needed
- Team inbox & mobile app - manage conversations anywhere with your team
- Fully customizable widget - match your brand colors, messages & position
- Multi-agent collaboration - add unlimited team members with role controls
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Charla Live Chat |  ChatFlow‑AI Live Chat & Inbox |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Charla Live Chat | ChatFlow‑AI Live Chat & Inbox |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Charla Live Chat | ChatFlow‑AI Live Chat & Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $12/month | $4.99/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Charla Live Chat | ChatFlow‑AI Live Chat & Inbox |
|---|---|---|
| Shopify category rank | #505 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 8, 2023 | Feb 10, 2026 |
| Languages | 1 | 1 |
| Developer | Charla Live Chat | KwikFlow |
FAQ
Charla Live Chat and ChatFlow‑AI Live Chat & Inbox: common questions
- Is Charla Live Chat or ChatFlow‑AI Live Chat & Inbox cheaper?
- Only Charla Live Chat lists a free plan. Paid plans start at $12/month for Charla Live Chat and $4.99/month for ChatFlow‑AI Live Chat & Inbox. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Charla Live Chat lists 16 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Charla Live Chat, Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Charla Live Chat, Oct 14, 2026 for ChatFlow‑AI Live Chat & Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.