Charla Live Chat vs Chatara AI: Chat Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Charla Live Chat lists a free plan. Paid plans start at $12/month for Charla Live Chat and $15/month for Chatara AI.
- Charla Live Chat lists 19 features Chatara AI’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Forever
- · Automated Chatflows and AI Chatbots
- · Includes 1 Agent
- · Includes 1 Site
- · Unlimited Conversations
- · Visitor Insights
- · iOS and Mobile Apps
Starter
- · All Free Plan Features
- · Messenger/Instagram/WhatsApp Integration
- · Remove Charla Branding
- · Unlimited AI Conversations
- · Unlimited History
Essential
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCharla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk.
Chatara AI helps shoppers get instant answers to product, shipping, return, and policy questions, right when they’re deciding to buy. It guides customers smoothly from browsing to checkout, reducing hesitation and abandoned carts. Available 24/7, Chatara AI works automatically without adding to your support workload. Easy to install, no coding required, and fully compatible with modern Shopify themes.
- Take the load off your agents with custom Chat flows.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go. Native iOS and Android App to always be connected on the go
- Multi-Site Support. Have one inbox for all your different stores.
- The user should able to customize the chatbot according to their own preference.
- The AI will answer the user’s questions 24/7.
- The AI will provide answers related to products, contacts, and privacy policies.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Charla Live Chat |  Chatara AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Charla Live Chat | Chatara AI |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Charla Live Chat | Chatara AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $12/month(ahead) | $15/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 1 |
Listing
| Measure | Charla Live Chat | Chatara AI |
|---|---|---|
| Shopify category rank | #505(ahead) | #920 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 8, 2023 | Dec 12, 2025 |
| Languages | 1 | 1 |
| Developer | Charla Live Chat | BrainFleck Solutions |
FAQ
Charla Live Chat and Chatara AI: common questions
- Is Charla Live Chat or Chatara AI cheaper?
- Only Charla Live Chat lists a free plan. Paid plans start at $12/month for Charla Live Chat and $15/month for Chatara AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Charla Live Chat lists 19 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. Chatara AI lists 2 the others don’t mention, such as COD verification, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.