ChannelReply vs Willdesk: Live Chat&AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 3, 2026 for ChannelReply, Nov 10, 2026 for Willdesk.
The short answer
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Willdesk 4.7 from 377 reviews.
- Only Willdesk lists a free plan.
- Willdesk lists 43 features ChannelReply’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Support customers in Zendesk, Freshdesk, Helpscout or Re:amaze
Helpcenter,LiveChat,Helpdesk,Inbox,Customer Service,Whatsapp
- United States
- United Kingdom
- Hong Kong
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store
- · 1000 Products AI learning
- · 20 conversations
- · 24/7 customer service
- · Email & Social media Integration
- · Live Chat, Contact form, Order tracking
Basic
- · 100 conversations
- · 100 limited free order tracking quota
- · 3 store
- · Automation bot
- · Custom FAQ domain
- · FAQ premium templates
Pro
- · 1000 conversations
- · 1000 limited free order tracking quota
- · Custom plan & more
- · Customer success manager
- · Multiple stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data.
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses.
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
- Increase sales with live chat, boost efficiency with a preset Help center.
- Manage the inbox tickets from multiple social media, Email in one platform.
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChannelReply |  Willdesk |
|---|---|---|
| Detected stores | Not published | 1,144 |
| Net store change, 28 days | 0 | −9 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | 11% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Hong Kong |
Reviews
| Measure | ChannelReply | Willdesk |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.7 ★ |
| App Store reviews | 1 | 377(ahead) |
| New reviews, 28 days | 0(ahead) | 0 |
| Reviewers a year or more in | Not enough data | 41% |
Pricing
| Measure | ChannelReply | Willdesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $16.90/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 3 |
Listing
| Measure | ChannelReply | Willdesk |
|---|---|---|
| Shopify category rank | #93 | #92 |
| Shopify App Charts | Not on this week’s charts | #11 on Featured by Shopify in Chat |
| Built for Shopify | No | No |
| Launched | Jun 24, 2021 | Feb 22, 2021 |
| Languages | 1 | 20 |
| Developer | ChannelReply | Channelwill |
FAQ
ChannelReply and Willdesk: common questions
- Is ChannelReply or Willdesk cheaper?
- Only Willdesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ChannelReply or Willdesk?
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Willdesk 4.7 from 377 reviews.
- What features does each app list that the other doesn’t?
- Willdesk lists 43 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, AI responses. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 3, 2026 for ChannelReply, Nov 10, 2026 for Willdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 3, 2026 for ChannelReply, Nov 10, 2026 for Willdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.