ChannelReply vs Sidr Zendesk and Gmail Macros
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 3, 2026 for ChannelReply, Feb 19, 2026 for Sidr Zendesk and Gmail Macros.
The short answer
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Sidr Zendesk and Gmail Macros 4.5 from 2 reviews.
Head to head
Support customers in Zendesk, Freshdesk, Helpscout or Re:amaze
Use placeholders in your Zendesk and Gmail help desk messages
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data.
Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order.
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Shopify placeholders: You get a list of powerful placeholders from Shopify
- Preview responses: Preview your responses in the Zendesk and Gmail side app.
- Seamlessly integrate: Integrates with Zendesk and Gmail.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChannelReply |  Sidr Zendesk and Gmail Macros |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChannelReply | Sidr Zendesk and Gmail Macros |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.5 ★ |
| App Store reviews | 1 | 2(ahead) |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChannelReply | Sidr Zendesk and Gmail Macros |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | ChannelReply | Sidr Zendesk and Gmail Macros |
|---|---|---|
| Shopify category rank | #107 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 24, 2021 | Dec 31, 2020 |
| Languages | 1 | 1 |
| Developer | ChannelReply | Sidr |
FAQ
ChannelReply and Sidr Zendesk and Gmail Macros: common questions
- Which has better reviews, ChannelReply or Sidr Zendesk and Gmail Macros?
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Sidr Zendesk and Gmail Macros 4.5 from 2 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 3, 2026 for ChannelReply, Feb 19, 2026 for Sidr Zendesk and Gmail Macros; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 3, 2026 for ChannelReply, Feb 19, 2026 for Sidr Zendesk and Gmail Macros. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.