ChannelReply vs ReplyDesk: AI Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 3, 2026 for ChannelReply, Oct 13, 2026 for ReplyDesk.
The short answer
- Only ReplyDesk lists a free plan.
- ReplyDesk lists 20 features ChannelReply’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Support customers in Zendesk, Freshdesk, Helpscout or Re:amaze
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essential - FREE
- · 1 Agent slot
- · 2 selling channel integrations
- · Basic helpdesk features
- · Unlimited tickets
Professional
- · 1 Agent (pay per slot)
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Growth
- · 15 Agent slots
- · All helpdesk features + AI
- · Unlimited selling channel integrations
- · Unlimited tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data.
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly.
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- AI Powered - built in GPT features to compose emails and reply to messages quick
- Multichannel - we support 12+ integrations for every major marketplaces.
- Onboard your team - with notes, mentions and statistics streamline your support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChannelReply |  ReplyDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChannelReply | ReplyDesk |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChannelReply | ReplyDesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 3 |
Listing
| Measure | ChannelReply | ReplyDesk |
|---|---|---|
| Shopify category rank | #93(ahead) | #112 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 24, 2021 | Apr 9, 2024 |
| Languages | 1 | 1 |
| Developer | ChannelReply | ReplyDesk |
FAQ
ChannelReply and ReplyDesk: common questions
- Is ChannelReply or ReplyDesk cheaper?
- Only ReplyDesk lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReplyDesk lists 20 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 3, 2026 for ChannelReply, Oct 13, 2026 for ReplyDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 3, 2026 for ChannelReply, Oct 13, 2026 for ReplyDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.