ChannelReply vs Replyco ‑ eCommerce Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 3, 2026 for ChannelReply, Oct 13, 2026 for Replyco.
The short answer
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Replyco 4.3 from 12 reviews.
- Replyco lists 18 features ChannelReply’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Support customers in Zendesk, Freshdesk, Helpscout or Re:amaze
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
L
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 8-15
M
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 4-7
S
- · +More
- · Industry-leading helpdesk
- · The price is specified per user
- · Unlimited integrations
- · Unlimited tickets messages
- · Users: 1-3
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data.
With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free.
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Connect to all major selling channels and social media platforms.
- View and reply to all messages from one place.
- Access important customer and order data when viewing a message.
- Automate message management with auto-assign, auto-responders and more.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChannelReply |  Replyco |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChannelReply | Replyco |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.3 ★ |
| App Store reviews | 1 | 12(ahead) |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChannelReply | Replyco |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $45/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 3 |
Listing
| Measure | ChannelReply | Replyco |
|---|---|---|
| Shopify category rank | #93 | #87(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 24, 2021 | Oct 11, 2022 |
| Languages | 1 | 1 |
| Developer | ChannelReply | Replyco - eCommerce Helpdesk |
FAQ
ChannelReply and Replyco: common questions
- Which has better reviews, ChannelReply or Replyco?
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Replyco 4.3 from 12 reviews.
- What features does each app list that the other doesn’t?
- Replyco lists 18 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 3, 2026 for ChannelReply, Oct 13, 2026 for Replyco; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 3, 2026 for ChannelReply, Oct 13, 2026 for Replyco. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.