ChannelReply vs Re:lation（リレーション）
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 3, 2026 for ChannelReply, Feb 19, 2026 for Re:lation（リレーション）.
The short answer
Head to head
Support customers in Zendesk, Freshdesk, Helpscout or Re:amaze
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data.
『Re:lation（リレーション）』は、複数の問い合わせ窓口を一元管理し、チームで共有できる顧客対応クラウドです。 メール、電話、チャット、SNS、LINE、Twitterなど、多様化するビジネスコミュニケーションを一つの画面で管理し、同じ操作で対応できるため、マルチチャネルの一元管理が可能となります。 さらに、二重返信防止、未対応案件が一目瞭然のステータス管理、承認機能といった、複数人での問い合わせ対応で生じる課題が解決できる機能を備えています。テレワークなどの多様な働き方に対応しながら、対応ミスや漏れの防止、業務効率化・可視化・人材教育を実現させます。
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- 問い合わせ管理ツール「Re:lation」
- メールなどの問い合わせをチームで一元管理し、二重返信や対応漏れもゼロにできます
- 問い合わせ窓口をチームで見える化
- メール、電話、チャット、ECモール、LINE、Twitter、SMSなどからの問い合わせを一画面でチームで一元管理
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChannelReply |  Re:lation（リレーション） |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ChannelReply | Re:lation（リレーション） |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChannelReply | Re:lation（リレーション） |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | ChannelReply | Re:lation（リレーション） |
|---|---|---|
| Shopify category rank | #93(ahead) | #100 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 24, 2021 | Feb 17, 2023 |
| Languages | 1 | 1 |
| Developer | ChannelReply | INGAGE Inc. |
FAQ
ChannelReply and Re:lation（リレーション）: common questions
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 3, 2026 for ChannelReply, Feb 19, 2026 for Re:lation（リレーション）; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 3, 2026 for ChannelReply, Feb 19, 2026 for Re:lation（リレーション）. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.