Chad: AI Chat Agent + Helpdesk vs IssueHub
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Chad, Oct 14, 2026 for IssueHub.
The short answer
- Both list a free plan. Paid plans start at $109/month for Chad and $9.99/month for IssueHub.
- Chad lists 11 features IssueHub’s listing doesn’t mention, including AI responses, Auto-reply, Chatbot.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1,500 orders per month
- · Customizable FAQ
- · Self-serve Track / Cancel / Edit Order
- · Unlimited agent seats
- · Unlimited tickets
Pro
- · 5,000 orders per month
- · Everything in Free, plus:
- · Returnless Refunds
- · Self-serve Edit Shipping Address
- · Self-serve Returns & Exchanges
Growth
- · 5,000 orders per month
- · AI Agents for live chat
- · Brand colors
- · Brand logo
- · Everything in Pro, plus:
Free
- · 4-week Media Retention
- · Admin Issue Dashboard
- · Custom Issue Categories
- · Developer Console Log Capture
- · Floating Storefront Widget
- · Standard Customization
basic
- · 100 monthly submissions
- · 12-week Media Retention
- · Custom Form Fields upto 3 text fields
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Floating Storefront Widget
growth
- · Data Export (CSV/JSON)
- · Developer Console Log Capture
- · Global Widget Positioning
- · Media Retention
- · Priority Merchant Support
- · Unlimited screen recordings
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOverwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency.
IssueHub Widget helps merchants catch problems on their store before they affect conversions. Customers can report issues directly from a small on page widget, and the app uses AI to categorize and summarize the problem for the merchant. You also get real time alerts, a visual log of all reported issues, and easy tools to resolve or mark them as fixed.
- A chatbot that just works! AI + always an escape hatch = no more dialog loops!
- Track order and shipping status with over 1,500 couriers supported worldwide
- Let your customers edit their address / items ordered before order gets shipped
- Connects to your support inbox = never miss a ticket again
- Smart Issue Detection via small widget.
- Receive instant update inside the app when a new issue is submitted.
- See every issue in a simple dashboard with page URLs, status control to track.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chad |  IssueHub |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chad | IssueHub |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chad and IssueHub: common questions
- Is Chad or IssueHub cheaper?
- Both list a free plan. Paid plans start at $109/month for Chad and $9.99/month for IssueHub. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Chad lists 11 the others don’t mention, such as AI responses, Auto-reply, Chatbot, Contact form. IssueHub lists 1 the others don’t mention, such as Feedback surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Chad, Oct 14, 2026 for IssueHub; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Chad, Oct 14, 2026 for IssueHub. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.