Cartfilo: AI Shopping Inbox vs LiveChat: AI live chat by Text
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for LiveChat.
The short answer
- Only Cartfilo lists a free plan. Paid plans start at $9/month for Cartfilo and $25/month for LiveChat.
- LiveChat lists 32 features Cartfilo’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 30-day chat history
- · 50 AI messages/mo
- · 500 staff replies/mo
- · Custom widget branding
- · Revenue dashboard
Starter
- · 1,000 AI messages/mo
- · 5,000 staff replies/mo
- · 60-day chat history
- · Custom widget branding
- · Revenue dashboard
Growth
- · 20,000 staff replies/mo
- · 4,000 AI messages/mo
- · 90-day chat history
- · Custom widget branding
- · Revenue dashboard
Scale
- · 12,000 AI messages/mo
- · 180-day chat history
- · 60,000 staff replies/mo
- · Custom widget branding
- · Revenue dashboard
Starter
- · 24/7/365 Support
- · 60-day chat history
- · Asynchronous communication
- · Chat customization
- · Seding product cards
- · Text Intelligence (AI) features
Team
- · Everything from Starter
- · Full chat customization
- · Preview cart in real time
- · Track and share order details
- · Tracking sales from chats
- · Traffic tracking up to 400 visitors
Business
- · Advanced Text Intelligence (AI) features
- · Advanced reporting
- · Agent performance
- · Apple Messages for Business
- · Everything from Team
- · Geolocation chats routing
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMany shoppers give up when they have to search or browse through a large catalog to find what they want. This app lets shoppers describe what they need in plain language, then searches your store's real product catalog and builds a cart from it automatically. Items are added through Shopify's own cart, so checkout stays unchanged.
With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
- Builds a ready-to-buy cart from a shopper's own words, no browsing needed.
- Lets staff take over any chat live and reply straight from your admin.
- Answers order status and common questions automatically, any time of day.
- Matches shopper conversations to your existing Shopify customer records.
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cartfilo |  LiveChat |
|---|---|---|
| Detected stores | Not published | 1,362 |
| Net store change, 28 days | 0 | −10 |
| Stores added, 28 days | Not enough data | 3 |
| Big-brand share | Not enough data | 21% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Cartfilo | LiveChat |
|---|---|---|
| App Store rating | Not published | 4.4 ★ |
| App Store reviews | Not published | 49 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Cartfilo and LiveChat: common questions
- Is Cartfilo or LiveChat cheaper?
- Only Cartfilo lists a free plan. Paid plans start at $9/month for Cartfilo and $25/month for LiveChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cartfilo lists 2 the others don’t mention, such as Instant answers, Rich text editor. LiveChat lists 32 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Callback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for LiveChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for LiveChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.