Cartfilo: AI Shopping Inbox vs Chatbase
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for Chatbase.
The short answer
- Only Cartfilo lists a free plan. Paid plans start at $9/month for Cartfilo and $40/month for Chatbase.
- Chatbase lists 20 features Cartfilo’s listing doesn’t mention, including Agent analytics, Agent avatar, AI responses.
Head to head
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 30-day chat history
- · 50 AI messages/mo
- · 500 staff replies/mo
- · Custom widget branding
- · Revenue dashboard
Starter
- · 1,000 AI messages/mo
- · 5,000 staff replies/mo
- · 60-day chat history
- · Custom widget branding
- · Revenue dashboard
Growth
- · 20,000 staff replies/mo
- · 4,000 AI messages/mo
- · 90-day chat history
- · Custom widget branding
- · Revenue dashboard
Scale
- · 12,000 AI messages/mo
- · 180-day chat history
- · 60,000 staff replies/mo
- · Custom widget branding
- · Revenue dashboard
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMany shoppers give up when they have to search or browse through a large catalog to find what they want. This app lets shoppers describe what they need in plain language, then searches your store's real product catalog and builds a cart from it automatically. Items are added through Shopify's own cart, so checkout stays unchanged.
Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
- Builds a ready-to-buy cart from a shopper's own words, no browsing needed.
- Lets staff take over any chat live and reply straight from your admin.
- Answers order status and common questions automatically, any time of day.
- Matches shopper conversations to your existing Shopify customer records.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Cartfilo |  Chatbase |
|---|---|---|
| Detected stores | Not published | 186 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Health & Beauty, Home & Garden, Apparel & Accessories |
| Top store countries | Not published | United States, Canada, Australia |
Reviews
| Measure | Cartfilo | Chatbase |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 37 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | 0% |
FAQ
Cartfilo and Chatbase: common questions
- Is Cartfilo or Chatbase cheaper?
- Only Cartfilo lists a free plan. Paid plans start at $9/month for Cartfilo and $40/month for Chatbase. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Cartfilo lists 9 the others don’t mention, such as Business hours, Chat buttons, Color and font, FAQs. Chatbase lists 20 the others don’t mention, such as Agent analytics, Agent avatar, AI responses, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for Chatbase; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Cartfilo, Nov 10, 2026 for Chatbase. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.