Candidly ‑ Customer Feedback vs EG Contact Form Builder Survey
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Candidly, Nov 12, 2026 for EG Contact Form Builder Survey.
The short answer
- Only Candidly lists a free plan.
- EG Contact Form Builder Survey lists 13 features Candidly’s listing doesn’t mention, including Analytics, Attribution, Custom styles.
Head to head
Post Purchase Customer Satisfaction Score
- Australia
- United States
- France
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free plan
- · 7 day customer score retention
- · Email notifications for new scores
Pro plan
- · 12 month retention for customer scores
- · Email notifications for new scores
- · Export data to CSV
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCreate custom forms, registration forms, and post purchase surveys for Shopify, no coding needed. Start with templates and build smarter experiences using conditional logic, multi-step forms, and file uploads. Embed forms or show popups to capture leads and customer inquiries. Use AI auto-translation to reach international shoppers, and run NPS surveys with 30+ question types.
- Connect EGO Survey to Shopify Flow to automate marketing & support.
- Visualize insights instantly with clear charts and detailed reports.
- Reach the target customers with tag-based and behavior-based targeting.
- Collect feedback everywhere: Post-Purchase, Onsite, Exit-Intent & Email
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Candidly |  EG Contact Form Builder Survey |
|---|---|---|
| Detected stores | Not published | 12 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Sporting Goods, Health & Beauty |
| Top store countries | Not published | Australia, United States, France |
Reviews
| Measure | Candidly | EG Contact Form Builder Survey |
|---|---|---|
| App Store rating | Not published | 4.6 ★ |
| App Store reviews | Not published | 15 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Candidly | EG Contact Form Builder Survey |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $5/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 2 | Not published |
Listing
| Measure | Candidly | EG Contact Form Builder Survey |
|---|---|---|
| Shopify category rank | Not enough data | #15 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | May 19, 2022 | Jan 5, 2026 |
| Languages | Not published | 1 |
| Developer | Yellow Robot | Egohub Team |
FAQ
Candidly and EG Contact Form Builder Survey: common questions
- Is Candidly or EG Contact Form Builder Survey cheaper?
- Only Candidly lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- EG Contact Form Builder Survey lists 13 the others don’t mention, such as Analytics, Attribution, Custom styles, Customer satisfaction. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Candidly, Nov 12, 2026 for EG Contact Form Builder Survey; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Candidly, Nov 12, 2026 for EG Contact Form Builder Survey. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.