Bugalou Live Chat & AI Chatbot vs Lumen: Order Tracking & AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 29, 2026 for Lumen.
The short answer
- Both list a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $29/month for Lumen.
- Bugalou Live Chat & AI Chatbot lists 17 features Lumen’s listing doesn’t mention, including AI summaries, Auto-assign, Contact form.
Head to head
Free
- · 1 announcement banner
- · 1 user
- · 50 conversations/month
- · Live chat on your store
- · Unlimited chat history
- · Unlimited contacts
Starter - 500
- · 500 or 1,500 conversations/month
- · Basic analytics
- · Everything in Free
- · Extra users available
- · Order automations via WhatsApp & email
- · Shopify orders in your inbox
Pro - 500
- · 500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Pro - 1500
- · 1,500 conversations/month
- · AI agent answers customers 24/7
- · AI order & tracking answers
- · Advanced analytics & reports
- · Everything in Starter
- · Phone & SMS via Twilio
Free
- · 50 conversations per month
- · Custom bot name and tone
- · Human handoff with tickets
- · Storefront in 4 languages
- · Tracking page, form and AI chat
Pro
- · 700 conversations per month
- · Basic analytics and CSV export
- · Email alerts for new tickets
- · Everything in Free
- · Remove Lumen branding
- · Weekly summary reports
Pro+
- · 1,500 conversations per month
- · Advanced analytics dashboard
- · Custom AI persona and prompts
- · Custom bot avatar upload
- · De-escalation insights
- · Everything in Pro
Scale
- · 3,500 conversations per month
- · Everything in Pro+
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBugalou brings live chat on your store, WhatsApp, email, Instagram and Messenger together in one inbox. Customers ask where their order is and the AI assistant answers right away with live order status and tracking from your Shopify store, day and night. Your team takes over whenever a customer needs a person, with the order details right next to the conversation.
"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form.
- Automatic order tracking - Customers can track their Shopify orders directly
- AI chatbot - Automated responses to common questions about orders, shipping
- Multi-channel inbox - Manage all customer conversations from one central
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Bugalou Live Chat & AI Chatbot |  Lumen |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Bugalou Live Chat & AI Chatbot | Lumen |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Bugalou Live Chat & AI Chatbot | Lumen |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Bugalou Live Chat & AI Chatbot | Lumen |
|---|---|---|
| Shopify category rank | #187(ahead) | #232 |
| Shopify App Charts | #9 on Pricing moves in Helpdesk | #8 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | Sep 11, 2026 | May 18, 2026 |
| Languages | 1 | 1 |
| Developer | GNL-Commerce | Mani Labs |
FAQ
Bugalou Live Chat & AI Chatbot and Lumen: common questions
- Is Bugalou Live Chat & AI Chatbot or Lumen cheaper?
- Both list a free plan. Paid plans start at $49/month for Bugalou Live Chat & AI Chatbot and $29/month for Lumen. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Bugalou Live Chat & AI Chatbot lists 17 the others don’t mention, such as AI summaries, Auto-assign, Contact form, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 29, 2026 for Lumen; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Bugalou Live Chat & AI Chatbot, Oct 29, 2026 for Lumen. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.