Botwala vs Charla Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Charla Live Chat 5.0 from 3 reviews.
- Both list a free plan. Paid plans start at $29/month for Botwala and $12/month for Charla Live Chat.
- Charla Live Chat lists 9 features Botwala’s listing doesn’t mention, including Agent analytics, Behavior tracking, Callback.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
Starter
Pro
Business
Free Forever
- · Automated Chatflows and AI Chatbots
- · Includes 1 Agent
- · Includes 1 Site
- · Unlimited Conversations
- · Visitor Insights
- · iOS and Mobile Apps
Starter
- · All Free Plan Features
- · Messenger/Instagram/WhatsApp Integration
- · Remove Charla Branding
- · Unlimited AI Conversations
- · Unlimited History
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBotwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human handoff when a team member needs to take over. It helps stores answer common questions faster, assist shoppers during the buying process, and keep support organized in one place.
Charla is your all-in-one AI customer support app for Shopify—bringing live chat, smart AI chatbots, and full omnichannel messaging (WhatsApp, Instagram, and Messenger) into one simple inbox. Help customers instantly, automate common questions, and boost sales with 24/7 support powered by your own knowledge base and built-in help desk.
- Shared inbox for customer conversations
- AI-assisted replies for common support questions
- Human handoff for conversations that need your team
- AI agent can help customers add products to cart
- Take the load off your agents with custom Chat flows.
- Knowledge Base and Help Desk. Every tool you need to deliver the best support.
- Chat on the Go. Native iOS and Android App to always be connected on the go
- Multi-Site Support. Have one inbox for all your different stores.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Botwala |  Charla Live Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Botwala | Charla Live Chat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3 | 3 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Botwala | Charla Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month | $12/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Botwala | Charla Live Chat |
|---|---|---|
| Shopify category rank | #304(ahead) | #505 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 6, 2026 | Feb 8, 2023 |
| Languages | 4 | 1 |
| Developer | Botwala | Charla Live Chat |
FAQ
Botwala and Charla Live Chat: common questions
- Is Botwala or Charla Live Chat cheaper?
- Both list a free plan. Paid plans start at $29/month for Botwala and $12/month for Charla Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Botwala or Charla Live Chat?
- On the Shopify App Store: Botwala 5.0 from 3 reviews and Charla Live Chat 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Botwala lists 6 the others don’t mention, such as Chat assignment, Cross-sell, Discounts, Order updates. Charla Live Chat lists 9 the others don’t mention, such as Agent analytics, Behavior tracking, Callback, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.