Biz‑Chatbot vs HiveChat ‑ Live Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Biz‑Chatbot, Oct 14, 2026 for HiveChat.
The short answer
- Only HiveChat lists a free plan. Paid plans start at $59/month for Biz‑Chatbot and $9.99/month for HiveChat.
- HiveChat lists 16 features Biz‑Chatbot’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
Basic
- · 1 AI-powered chatbot — paste one line to
- · Answers customer questions from PDF
- · Lead capture — name and email saved
- · Up to 45,000 AI tokens per month
PRO
- · Abandoned cart recovery
- · Conversation intelligence report
- · Inventory awareness
- · Order tracking — looks up orders
- · Replies in any language — auto-detects
- · Up to 2 bots across your stores
Business
- · Export reports as PDF
- · Full reports suite
- · Integration dashboard
- · Post-purchase upsell
- · Team inbox
- · Unlimited automations
Free
- · 1 supported language
- · 90 days chat history
- · Advanced analytics
- · Highly customizable
- · Unlimited conversations
- · Up to 3 automation rules
Basic
- · 3 supported languages
- · 365 days chat history
- · Custom email templates
- · Up to 20 automation rules
- · Up to 20 canned responses
Pro
- · 5 supported languages
- · Unlimited automation rules
- · Unlimited canned responses
- · Unlimited chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBiz Chatbot helps Shopify stores answer shopper questions instantly and guide them to suitable products based on store inventory. It acts as a real-time sales assistant that understands customer intent and presents relevant items from the catalog. This helps shoppers make decisions faster, reduces repetitive support, and keeps product discovery inside the store.
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction…
- AI Product Recommendations – Suggests the appropriate products instantly
- Inventory-Aware Responses – Only recommends in-stock products
- Multi-Language Chat – Responds to customers in multiple languages
- Real-Time Sales Assistant – Answers questions and guides buyers
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Biz‑Chatbot |  HiveChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Biz‑Chatbot | HiveChat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Biz‑Chatbot | HiveChat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $59/month | $9.99/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Biz‑Chatbot | HiveChat |
|---|---|---|
| Shopify category rank | #1020 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 20, 2026 | May 8, 2026 |
| Languages | 10 | 6 |
| Developer | GAMC UNCHAINED | Hive Interactive |
FAQ
Biz‑Chatbot and HiveChat: common questions
- Is Biz‑Chatbot or HiveChat cheaper?
- Only HiveChat lists a free plan. Paid plans start at $59/month for Biz‑Chatbot and $9.99/month for HiveChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Biz‑Chatbot lists 3 the others don’t mention, such as AI chatbots, Cart recovery, FAQs. HiveChat lists 16 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Callback. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Biz‑Chatbot, Oct 14, 2026 for HiveChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Biz‑Chatbot, Oct 14, 2026 for HiveChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.