bitChat AI Chatbot & Live Chat vs WhatAI: WhatsApp Shop & AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- On the Shopify App Store: bitChat AI Chatbot & Live Chat 5.0 from 14 reviews and WhatAI 5.0 from 6 reviews.
- Both list a free plan. Paid plans start at $39/month for bitChat AI Chatbot & Live Chat and $14.99/month for WhatAI.
- bitChat AI Chatbot & Live Chat lists 47 features WhatAI’s listing doesn’t mention, including Agent analytics, Agent avatar, AI responses.
Head to head
- United States
- Indonesia
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI replies per month
- · 100 help tickets per month
- · 3 Agents, 5 AI Tags
- · 50 Knowledge Base documents
- · AI Studio (build, test, deploy)
- · AI knows loyalty points
Starter
- · 1,500 help tickets per month
- · 2,500 AI replies per month
- · 500 Knowledge Base documents
- · 6 agents, 20 AI tags
- · Advanced handoff rules
- · Enhanced analytics
Growth
- · 12 agents, 50 AI Tags
- · 5,000 help tickets per month
- · 5000 Knowledge Base documents
- · 8,000 AI replies per month
- · API + webhooks
- · Advanced AI Instructions
Pro Bundle
- · 10,000 help tickets per month
- · 25 agents, unlimited AI tags
- · 25,000 AI replies per month
- · All 5 products at Growth tier
- · Custom AI skills & Flows
- · Unlimited Knowledge Base documents
Free
- · 30 AI Messages
- · Unified WhatsApp Inbox
Starter
- · 700 AI Messages
- · Unified WhatsApp Inbox
Growth
- · 2000 AI Messages
- · Unified WhatsApp Inbox
Business
- · 5000 AI Messages
- · Unified WhatsApp Inbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTurn chats into sales and support with fully automated AI across Shopify Live Chat, WhatsApp, Instagram, Facebook and TikTok. Answer product and policy questions using Shopify catalog data, recommend products and escalate complex chats to human agents. Use custom AI skills and conversation-triggered automations to take the next step.
Scale your sales with an AI-powered WhatsApp integration. Let AI sell your products and handle customer inquiries instantly and seamlessly. Use our professional inbox to send products and discounts directly while staying organized. Plus, a customizable storefront chat widget connects you with visitors instantly. Turn conversations into conversions today!
- 24/7 AI Chatbot Support - Continuous support and sales on WhatsApp & Instagram
- Automated AI Training - Seamlessly integrates your product info & order history
- Intelligent AI Tagging - Tags conversations for re-marketing and insights
- Omni-channel - Unify WhatsApp, Instagram, and Google in a single inbox
- WhatsApp AI: AI learns your products, pages & policies to answer customers 24/7.
- AI-Powered Sales: Recommend & sell products using interactive WhatsApp carousel.
- Customizable Chat Widget: Add a branded WhatsApp button to your storefront.
- Custom Inbox: Send products and discounts directly without manual link copying.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  bitChat AI Chatbot & Live Chat |  WhatAI |
|---|---|---|
| Detected stores | 183 | Not published |
| Net store change, 28 days | +3 | 0 |
| Stores added, 28 days | 3 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, Indonesia, Australia | Not published |
Reviews
| Measure | bitChat AI Chatbot & Live Chat | WhatAI |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 14(ahead) | 6 |
| New reviews, 28 days | 2 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | bitChat AI Chatbot & Live Chat | WhatAI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $14.99/month(ahead) |
| Longest free trial | 7 days | 3 days |
| Plans listed | 4 | 4 |
Listing
| Measure | bitChat AI Chatbot & Live Chat | WhatAI |
|---|---|---|
| Shopify category rank | #133 | #40(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | May 2, 2023 | Jun 1, 2026 |
| Languages | 1 | 1 |
| Developer | bitbybit Studio LLC | SalesDolphin.AI |
FAQ
bitChat AI Chatbot & Live Chat and WhatAI: common questions
- Is bitChat AI Chatbot & Live Chat or WhatAI cheaper?
- Both list a free plan. Paid plans start at $39/month for bitChat AI Chatbot & Live Chat and $14.99/month for WhatAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, bitChat AI Chatbot & Live Chat or WhatAI?
- On the Shopify App Store: bitChat AI Chatbot & Live Chat 5.0 from 14 reviews and WhatAI 5.0 from 6 reviews.
- What features does each app list that the other doesn’t?
- bitChat AI Chatbot & Live Chat lists 47 the others don’t mention, such as Agent analytics, Agent avatar, AI responses, AI summaries. WhatAI lists 1 the others don’t mention, such as Product selection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.