bitChat AI Chatbot & Live Chat vs Fyncall
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for bitChat AI Chatbot & Live Chat, Jun 26, 2026 for Fyncall.
The short answer
- Only bitChat AI Chatbot & Live Chat lists a free plan.
- bitChat AI Chatbot & Live Chat lists 5 features Fyncall’s listing doesn’t mention, including Behavior tracking, Cross-sell, Emojis and stickers.
Head to head
- United States
- Indonesia
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI replies per month
- · 100 help tickets per month
- · 3 Agents, 5 AI Tags
- · 50 Knowledge Base documents
- · AI Studio (build, test, deploy)
- · AI knows loyalty points
Starter
- · 1,500 help tickets per month
- · 2,500 AI replies per month
- · 500 Knowledge Base documents
- · 6 agents, 20 AI tags
- · Advanced handoff rules
- · Enhanced analytics
Growth
- · 12 agents, 50 AI Tags
- · 5,000 help tickets per month
- · 5000 Knowledge Base documents
- · 8,000 AI replies per month
- · API + webhooks
- · Advanced AI Instructions
Pro Bundle
- · 10,000 help tickets per month
- · 25 agents, unlimited AI tags
- · 25,000 AI replies per month
- · All 5 products at Growth tier
- · Custom AI skills & Flows
- · Unlimited Knowledge Base documents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTurn chats into sales and support with fully automated AI across Shopify Live Chat, WhatsApp, Instagram, Facebook and TikTok. Answer product and policy questions using Shopify catalog data, recommend products and escalate complex chats to human agents. Use custom AI skills and conversation-triggered automations to take the next step.
Fyncall helps Shopify merchants manage WhatsApp, Instagram, email, and website chat in one AI-powered inbox. Answer product questions, handle order updates, recommend products, and send Shopify checkout links without switching tools. Built for growing ecommerce stores that need customer support and sales automation in a single dashboard.
- 24/7 AI Chatbot Support - Continuous support and sales on WhatsApp & Instagram
- Automated AI Training - Seamlessly integrates your product info & order history
- Intelligent AI Tagging - Tags conversations for re-marketing and insights
- Omni-channel - Unify WhatsApp, Instagram, and Google in a single inbox
- Manage WhatsApp, Instagram, email, and web chat in one inbox out of the box.
- Use Shopify data to answer product, customer, and order questions
- Send product recommendations and Shopify checkout links in chat in realtime
- Automate WISMO, FAQs, return requests, and human handoff
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  bitChat AI Chatbot & Live Chat |  Fyncall |
|---|---|---|
| Detected stores | 185 | Not published |
| Net store change, 28 days | +3 | 0 |
| Stores added, 28 days | 3 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, Indonesia, Australia | Not published |
Reviews
| Measure | bitChat AI Chatbot & Live Chat | Fyncall |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 14 | Not published |
| New reviews, 28 days | 2 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | bitChat AI Chatbot & Live Chat | Fyncall |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | bitChat AI Chatbot & Live Chat | Fyncall |
|---|---|---|
| Shopify category rank | #133(ahead) | #836 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 2, 2023 | Jun 25, 2026 |
| Languages | 1 | 56 |
| Developer | bitbybit Studio LLC | Builderson Group Limited |
FAQ
bitChat AI Chatbot & Live Chat and Fyncall: common questions
- Is bitChat AI Chatbot & Live Chat or Fyncall cheaper?
- Only bitChat AI Chatbot & Live Chat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- bitChat AI Chatbot & Live Chat lists 5 the others don’t mention, such as Behavior tracking, Cross-sell, Emojis and stickers, Push notifications. Fyncall lists 4 the others don’t mention, such as Email, Email chat, Multi-store, SMS. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for bitChat AI Chatbot & Live Chat, Jun 26, 2026 for Fyncall; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for bitChat AI Chatbot & Live Chat, Jun 26, 2026 for Fyncall. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.