Belco ‑ Customer Support vs Help Scout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Belco, Nov 9, 2026 for Help Scout.
The short answer
- Help Scout lists 9 features Belco’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basis
- · AI Chat Bot Token Usage
- · AI Chat Bot features
- · Emails sent
Plus
- · AI Chat Bot Token Usage
- · AI Chat Bot features
- · API RPM package
- · Emails sent
Premium
- · AI Chat Bot Token Usage
- · AI Chat Bot features
- · API RPM package
- · Emails sent
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBelco helps merchants manage customer support across multiple communication channels in one shared inbox. Conversations from live chat, email, phone, and messaging channels are centralized and enriched with real-time order and customer data. Agents can assign conversations, apply tags, use automation rules, and collaborate internally to handle support requests efficiently and consistently.
Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
- Unified inbox for chat, email, phone, and messaging channels
- Real-time order and customer data in every conversation
- Conversation assignment and internal team collaboration
- Automation rules, tagging, and workflow management
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Belco |  Help Scout |
|---|---|---|
| Detected stores | Not published | 212 |
| Net store change, 28 days | 0 | −68 |
| Stores added, 28 days | Not enough data | 5 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Belco | Help Scout |
|---|---|---|
| App Store rating | Not published | 3.7 ★ |
| App Store reviews | Not published | 19 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Belco | Help Scout |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $172/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | Belco | Help Scout |
|---|---|---|
| Shopify category rank | #83(ahead) | #90 |
| Shopify App Charts | Not on this week’s charts | #6 in Helpdesk |
| Built for Shopify | No | No |
| Launched | May 25, 2026 | Mar 31, 2014 |
| Languages | 2 | 1 |
| Developer | Belco | Help Scout |
FAQ
Belco and Help Scout: common questions
- What features does each app list that the other doesn’t?
- Belco lists 3 the others don’t mention, such as Contact form, Multi-language, Phone. Help Scout lists 9 the others don’t mention, such as AI summaries, Analytics, Auto-assign, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Belco, Nov 9, 2026 for Help Scout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Belco, Nov 9, 2026 for Help Scout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.