Axvelo vs askVela – Chat & AI Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Aug 17, 2026 for Axvelo, Oct 28, 2026 for askVela.
The short answer
- Only askVela lists a free plan.
- askVela lists 29 features Axvelo’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · AI bot: 100 replies/month
- · Automatic Knowledge base
- · Chat widget
- · Community support
Growth
- · 3 agent seats
- · AI bot: 2,000 replies/month
- · Email notifications
- · Everything in Free
- · Order & customer lookup
- · Review invitations
Scale
- · 10 agent seats
- · AI bot: 10,000 replies/month
- · Custom branding without Vela logo
- · Everything in Groth & Free
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAxvelo adds an AI-powered support chatbot to your online store. It answers customer questions using your own store content, including product details, pages, and store policies, so shoppers get relevant replies without leaving your store. Setup is no-code and takes two steps: enable the app embed in your theme, then visit your storefront.
Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns.
- Answers shopper questions instantly using content you provide
- No-code setup with a single storefront app embed, no theme editing
- Review every customer conversation from your Axvelo dashboard
- Live chat widget enabled from your theme, no code required
- AI answers customer questions from your help articles and product catalog
- Product recommendations shown as cards directly in the chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Axvelo |  askVela |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Axvelo | askVela |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Axvelo and askVela: common questions
- Is Axvelo or askVela cheaper?
- Only askVela lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- askVela lists 29 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Aug 17, 2026 for Axvelo, Oct 28, 2026 for askVela; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Aug 17, 2026 for Axvelo, Oct 28, 2026 for askVela. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.