Awairly: AI‑native helpdesk vs Wilmo: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Awairly, Nov 6, 2026 for Wilmo.
The short answer
- Only Awairly lists a free plan. Paid plans start at $49/month for Awairly and $1,200/month for Wilmo.
- Awairly lists 10 features Wilmo’s listing doesn’t mention, including Analytics, Chatbot, Contact form.
Head to head
Free
- · 50 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
- · Upgrade at 50 cases; no overage
Starter
- · $0.60 per extra handled case
- · 200 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
Growth
- · $0.40 per extra handled case
- · 450 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
Pro
- · 1,500 handled cases per 30-day cycle
- · Above 1,500: contact us for custom plan
- · Awairly-assisted cases count once/cycle
Basic
- · Everything included
- · Unlimited users, teams and markets
- · Up to 1,000 tickets/month
Growth
- · Everything included
- · Unlimited users, teams and markets
- · Up to 2,500 tickets/month
Pro
- · Everything included
- · Unlimited users, teams and markets
- · Up to 5,000 tickets/month
Advanced
- · Everything included
- · Unlimited users, teams and markets
- · Up to 10,000 tickets/month
Enterprise
- · Everything included
- · Unlimited users, teams and markets
- · Up to 25,000 tickets/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAwairly helps Shopify merchants handle repetitive customer emails without leaving their existing inbox workflow. It reads incoming support messages, pulls in Shopify order and customer context plus shipping updates, and drafts replies for common requests such as order status, address changes, and invoice questions. When a response needs review, Awairly sends it to an approval queue so you decide what gets sent.
Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card.
- Automatically drafts replies with Shopify order and customer context.
- Takes real actions just like you would - replacemnet shippings, refunds, voucher
- Connects to your existing mailbox and integrates with the services you use
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Awairly | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Awairly | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Awairly and Wilmo: common questions
- Is Awairly or Wilmo cheaper?
- Only Awairly lists a free plan. Paid plans start at $49/month for Awairly and $1,200/month for Wilmo. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Awairly lists 10 the others don’t mention, such as Analytics, Chatbot, Contact form, Escalation. Wilmo lists 1 the others don’t mention, such as Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Awairly, Nov 6, 2026 for Wilmo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Awairly, Nov 6, 2026 for Wilmo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.