Awairly: AI‑native helpdesk vs Heylio ‑ AI Customer Service
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Awairly, Nov 4, 2026 for Heylio.
The short answer
- Only Awairly lists a free plan.
- Heylio lists 7 features Awairly’s listing doesn’t mention, including AI summaries, Customer notifications, Help center.
Head to head
Free
- · 50 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
- · Upgrade at 50 cases; no overage
Starter
- · $0.60 per extra handled case
- · 200 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
Growth
- · $0.40 per extra handled case
- · 450 handled cases per 30-day cycle
- · Awairly-assisted cases count once/cycle
Pro
- · 1,500 handled cases per 30-day cycle
- · Above 1,500: contact us for custom plan
- · Awairly-assisted cases count once/cycle
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAwairly helps Shopify merchants handle repetitive customer emails without leaving their existing inbox workflow. It reads incoming support messages, pulls in Shopify order and customer context plus shipping updates, and drafts replies for common requests such as order status, address changes, and invoice questions. When a response needs review, Awairly sends it to an approval queue so you decide what gets sent.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
- Automatically drafts replies with Shopify order and customer context.
- Takes real actions just like you would - replacemnet shippings, refunds, voucher
- Connects to your existing mailbox and integrates with the services you use
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Awairly | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Awairly | |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Awairly and Heylio: common questions
- Is Awairly or Heylio cheaper?
- Only Awairly lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Awairly lists 2 the others don’t mention, such as Contact form, FAQs. Heylio lists 7 the others don’t mention, such as AI summaries, Customer notifications, Help center, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Awairly, Nov 4, 2026 for Heylio; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Awairly, Nov 4, 2026 for Heylio. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.