Asks: AI Chatbot & Live Chat vs Luma
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Asks, Oct 14, 2026 for Luma.
The short answer
- Only Luma lists a free plan. Paid plans start at $39/month for Asks and $29/month for Luma.
- Asks lists 21 features Luma’s listing doesn’t mention, including Agent analytics, AI summaries, Analytics.
Head to head
- Australia
Starter
- · 500 AI credits/month
- · AI trained on your whole store
- · Auto re-sync when your site changes
- · Lead capture & CSAT ratings
- · Live chat inbox for 10 teammates
- · Website widget + shareable chat page
Business
- · 25 team members
- · 4,000 AI credits/month
- · API access & webhooks
- · Advanced analytics & AI insights
- · Priority support
- · Revenue & conversion attribution
Premium
- · 10,000 AI credits/month
- · 50 team members
- · 99.9% uptime SLA
- · MCP & developer API
- · Most accurate AI model
- · Remove Asks branding
20 AI replies/day
200 AI replies/day
600 AI replies/day
1500 replies/day
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAsks installs an AI agent that knows your store. It reads your products, policies, and pages and matches your brand — no flows to build. Shoppers ask in their own words; it recommends from your live catalog, adds to cart, and hands over checkout. If someone isn't ready, it captures their email and follows up.
Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly.
- Answer questions 24/7 with AI trained on your products, policies, and FAQs
- Recommend products, add to cart, and guide shoppers to checkout
- Give instant order status and tracking updates, no ticket needed
- Escalate to your team with full context in a shared live chat inbox
- AI chatbot that answers product and order questions in Arabic and English
- Automatic order tracking — customers check status without waiting for staff
- Escalates tough questions to your dashboard for human reply
- Storefront chat widget and Instagram DMs managed in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Asks |  Luma |
|---|---|---|
| Detected stores | 2 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Hardware | Not published |
| Top store countries | Australia | Not published |
Reviews
| Measure | Asks | Luma |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Asks and Luma: common questions
- Is Asks or Luma cheaper?
- Only Luma lists a free plan. Paid plans start at $39/month for Asks and $29/month for Luma. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Asks lists 21 the others don’t mention, such as Agent analytics, AI summaries, Analytics, Auto-assign. Luma lists 4 the others don’t mention, such as Auto-reply, Chat flows, Live chat, Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Asks, Oct 14, 2026 for Luma; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Asks, Oct 14, 2026 for Luma. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.