Asks: AI Chatbot & Live Chat vs Chatbase
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Chatbase is detected on 88× as many Shopify stores as Asks: 176 vs 2 as of Nov 8, 2026.
- Paid plans start at $39/month for Asks and $40/month for Chatbase.
- Asks lists 13 features Chatbase’s listing doesn’t mention, including AI summaries, Business hours, Color and font.
Head to head
- Australia
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 500 AI credits/month
- · AI trained on your whole store
- · Auto re-sync when your site changes
- · Lead capture & CSAT ratings
- · Live chat inbox for 10 teammates
- · Website widget + shareable chat page
Business
- · 25 team members
- · 4,000 AI credits/month
- · API access & webhooks
- · Advanced analytics & AI insights
- · Priority support
- · Revenue & conversion attribution
Premium
- · 10,000 AI credits/month
- · 50 team members
- · 99.9% uptime SLA
- · MCP & developer API
- · Most accurate AI model
- · Remove Asks branding
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAsks installs an AI agent that knows your store. It reads your products, policies, and pages and matches your brand — no flows to build. Shoppers ask in their own words; it recommends from your live catalog, adds to cart, and hands over checkout. If someone isn't ready, it captures their email and follows up.
Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
- Answer questions 24/7 with AI trained on your products, policies, and FAQs
- Recommend products, add to cart, and guide shoppers to checkout
- Give instant order status and tracking updates, no ticket needed
- Escalate to your team with full context in a shared live chat inbox
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Asks |  Chatbase |
|---|---|---|
| Detected stores | 2 | 176(ahead) |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Hardware | Health & Beauty, Home & Garden, Apparel & Accessories |
| Top store countries | Australia | United States, Canada, Australia |
Reviews
| Measure | Asks | Chatbase |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 37 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | 0% |
FAQ
Asks and Chatbase: common questions
- Which is more popular, Asks or Chatbase?
- Chatbase is detected on 88× as many Shopify stores as Asks: 176 vs 2 as of Nov 8, 2026.
- Is Asks or Chatbase cheaper?
- Paid plans start at $39/month for Asks and $40/month for Chatbase. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Asks lists 13 the others don’t mention, such as AI summaries, Business hours, Color and font, FAQs. Chatbase lists 7 the others don’t mention, such as Agent avatar, Auto-reply, Behavior tracking, Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.