Aria: Customer Support AI vs Pigeon: AI Order Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Pigeon lists a free plan. Paid plans start at $9.90/month for Aria and $19/month for Pigeon.
- Aria lists 5 features Pigeon’s listing doesn’t mention, including Agent avatar, Chat window, Greetings.
Head to head
Standard
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
Professional
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Voice support, integrated to your phone
Advanced
- · Answers order & tracking questions 24/7
- · Human handoff when the AI isn't sure
- · Live Shopify catalog for product Q&A
- · Live on your site in seconds 3line embed
- · Modify orders, address & tracking on req
- · Outbound Sales Assistant
Free
- · 100 AI conversations / month
- · Conversation inbox
- · Human handoff with agent brief
- · Live order, package & tracking answers
- · Safety fence: banned & commitment words
- · Storefront widget, EN / 中文
Starter
- · 14-day free trial
- · 500 AI conversations / month
- · Email support
- · Everything in Free
Growth
- · 2,000 AI conversations / month
- · Everything in Starter
- · Priority support
Scale
- · 6,000 AI conversations / month
- · Everything in Growth
- · Onboarding call to tune your playbook
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAria reads your live Shopify data such as orders, products, customers, inventory, fulfillments the moment you install. She looks up any order by name, email, phone, or order number, explains shipping status and tracking, answers product availability questions, updates addresses on request. If Aria isn't confident, she hands the conversation to your team. Every reply cites real store data. No training data.
Pigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team (live chat inbox, email, Slack) with a full briefing.
- Answers order status, tracking, and delivery questions in seconds
- Reads your live Shopify catalog to answer product and inventory questions
- Updates shipping addresses and adds order notes on customer request
- Works on your phone as a voice assistant or on your website as a chatbot
- Answers from real order data: status, packages, and tracking pulled live
- Follows your escalation ladder instead of improvising when customers push back
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff webhook with a ready-made agent brief and conversation inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aria |  Pigeon |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aria | Pigeon |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aria and Pigeon: common questions
- Is Aria or Pigeon cheaper?
- Only Pigeon lists a free plan. Paid plans start at $9.90/month for Aria and $19/month for Pigeon. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aria lists 5 the others don’t mention, such as Agent avatar, Chat window, Greetings, Product recommendations. Pigeon lists 3 the others don’t mention, such as Chat flows, Color and font, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.