ARCS Support Ticketing System vs Ticketline: Support Tickets
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ARCS Support Ticketing System, Nov 9, 2026 for Ticketline.
The short answer
- On the Shopify App Store: ARCS Support Ticketing System 1.0 from 1 reviews and Ticketline 5.0 from 1 reviews.
- Paid plans start at $2.99/month for ARCS Support Ticketing System and $4.99/month for Ticketline.
- Ticketline lists 3 features ARCS Support Ticketing System’s listing doesn’t mention, including Contact form, Email, Help center.
Head to head
Easy and Reliable Support System
- Spain
- United Kingdom
Up to 1000 tickets
Up to 3000 tickets
Up to 7000 tickets
Unlimited tickets
Starter
- · 1 team member
- · 150 Tickets/month
- · 5MB x 3 attachments
- · Custom issue types
- · Email notifications
- · Order linking
Growth
- · 10MB x 5 attachments
- · 3 team members
- · 400 Tickets/month
- · Custom issue types
- · Email notifications
- · Order linking
Pro
- · 10 team members
- · 20MB x 10 attachments
- · Custom issue types
- · Email notifications
- · Order linking
- · Unlimited Tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureARCS Support Ticketing System is simple and scalable app to assist stores in better customer support and communication management. Stores can provide better customer service by allowing customer to contact them by initiating a support ticket and store owner / manager to review and respond to those customer inquires / issues / feedback from a single system.
Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop.
- Turn off / on ticketing capability for store customers
- Customize content that will displayed on support page
- Track ticket status
- Customers can create tickets directly from order status page in customer account
- Support Ticket page in the customer account
- Tickets include attached files and complete order details automatically
- Track, view, and manage all tickets from a single place efficiently in shop.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ARCS Support Ticketing System |  Ticketline |
|---|---|---|
| Detected stores | Not published | 2 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Animals & Pet Supplies, Sporting Goods |
| Top store countries | Not published | Spain, United Kingdom |
Reviews
| Measure | ARCS Support Ticketing System | Ticketline |
|---|---|---|
| App Store rating | 1.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ARCS Support Ticketing System | Ticketline |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $2.99/month(ahead) | $4.99/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | ARCS Support Ticketing System | Ticketline |
|---|---|---|
| Shopify category rank | #118 | #70(ahead) |
| Shopify App Charts | Not on this week’s charts | #12 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Feb 14, 2022 | Mar 2, 2026 |
| Languages | 1 | 10 |
| Developer | ARCS Group Ltd. | Bodanius |
FAQ
ARCS Support Ticketing System and Ticketline: common questions
- Is ARCS Support Ticketing System or Ticketline cheaper?
- Paid plans start at $2.99/month for ARCS Support Ticketing System and $4.99/month for Ticketline. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, ARCS Support Ticketing System or Ticketline?
- On the Shopify App Store: ARCS Support Ticketing System 1.0 from 1 reviews and Ticketline 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Ticketline lists 3 the others don’t mention, such as Contact form, Email, Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ARCS Support Ticketing System, Nov 9, 2026 for Ticketline; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ARCS Support Ticketing System, Nov 9, 2026 for Ticketline. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.