Archet vs HiveChat ‑ Live Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Archet, Oct 14, 2026 for HiveChat.
The short answer
- Only HiveChat lists a free plan. Paid plans start at $49/month for Archet and $9.99/month for HiveChat.
- HiveChat lists 11 features Archet’s listing doesn’t mention, including Behavior tracking, Business hours, Callback.
Head to head
Starter · 500/mo
- · $10/mo compute, $500 period overage cap
- · 500 conversations per month
- · 500-page knowledge base
- · AI grounded in your real Shopify data
- · Human handoff to your team
- · Signed-in customer order lookup
Pro · 2,500/mo
- · $40/mo compute, $2K period overage cap
- · 2,500 conversations per month
- · 5,000-page knowledge base
- · Approval workflows for sensitive actions
- · Audit log + transcript analytics
- · Everything in Starter, plus:
Business · 10K/mo
- · $120/mo compute, $6K period overage cap
- · 10,000 conversations per month
- · 25,000-page knowledge base
- · Channel-scoped Slack routing
- · Everything in Pro, plus:
- · Operations agent in Slack for your team
Free
- · 1 supported language
- · 90 days chat history
- · Advanced analytics
- · Highly customizable
- · Unlimited conversations
- · Up to 3 automation rules
Basic
- · 3 supported languages
- · 365 days chat history
- · Custom email templates
- · Up to 20 automation rules
- · Up to 20 canned responses
Pro
- · 5 supported languages
- · Unlimited automation rules
- · Unlimited canned responses
- · Unlimited chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureYour storefront chat and your team's Slack assistant, grounded in your live Shopify data. The storefront widget answers product, order, return, and policy questions and builds carts in chat. Signed-in customers can view orders and request cancellations or address changes, gated by your approval.
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction…
- Real-time product, order, and policy answers from your live Shopify data
- Slack operations: @mention queries + scheduled briefings on your business
- Automatic setup — agents trained on your store data in 30 seconds
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Archet |  HiveChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Archet | HiveChat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Archet and HiveChat: common questions
- Is Archet or HiveChat cheaper?
- Only HiveChat lists a free plan. Paid plans start at $49/month for Archet and $9.99/month for HiveChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Archet lists 3 the others don’t mention, such as AI chatbots, FAQs, Shipping alerts. HiveChat lists 11 the others don’t mention, such as Behavior tracking, Business hours, Callback, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Archet, Oct 14, 2026 for HiveChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Archet, Oct 14, 2026 for HiveChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.