Arbyn: AI Customer Support vs Copiwin: AI Email Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Arbyn, Nov 6, 2026 for Copiwin.
The short answer
- Both list a free plan. Paid plans start at $39/month for Arbyn and $29/month for Copiwin.
- Arbyn lists 16 features Copiwin’s listing doesn’t mention, including AI summaries, Auto-assign, Business hours.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Arbyn Starter
- · 150 AI conversations a month, free
- · Builds bundles and applies discounts
- · Cancels, refunds, reships, gift cards
- · Connect support email to handle tickets
- · Recommends products & upsells in chat
- · Replies in your customer's own language
Arbyn Growth
- · 500 AI conversations, chat + email
- · Builds bundles and applies discounts
- · Cancels, refunds, reships, gift cards
- · Connect support email to handle tickets
- · Recommends products & upsells in chat
- · Replies in your customer's own language
Arbyn Agent
- · Builds bundles and applies discounts
- · Cancels, refunds, reships, gift cards
- · Connect support email to handle tickets
- · Recommends products & upsells in chat
- · Replies in your customer's own language
- · Unlimited AI conversations, chat + email
Free
- · 50 AI-handled conversations/month
- · AI-generated email replies
- · Basic analytics
- · Shopify integration
Starter
- · 250 AI-handled conversations / month
- · AI replies 24/7
- · Automatic translations
- · Email performance dashboard
Growth
- · 750 conversations / month
- · Advanced analytics
- · Automatic ticket classification
- · Everything on starter plan
- · Priority processing
- · Return & refund detection
Professional
- · 2,000 conversations / month
- · API access
- · Everything on growth plan
- · Multi-team support
- · Priority support
- · Team collaboration
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureArbyn is an AI customer support agent and AI chatbot for live chat and email support. It replies in your brand voice, tracks orders, and takes real actions on Shopify orders. It auto-updates shipping addresses and applies discounts on its own. With your approval it cancels orders, issues refunds, sends gift cards, reships, and starts returns. It looks up order status, gift cards and store credit.
Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated.
- 24/7 AI chatbot & live chat that answers email in your brand voice multilingual
- Auto-updates shipping addresses and applies sanctioned discounts on its own
- Returns, refunds, reships, cancellations and issues gift cards once you approve
- WISMO, order status, gift card and store credit balances, and starts returns.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Arbyn |  Copiwin |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Arbyn | Copiwin |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 14 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Arbyn and Copiwin: common questions
- Is Arbyn or Copiwin cheaper?
- Both list a free plan. Paid plans start at $39/month for Arbyn and $29/month for Copiwin. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Arbyn lists 16 the others don’t mention, such as AI summaries, Auto-assign, Business hours, Chat assignment. Copiwin lists 4 the others don’t mention, such as Help center, Multi-store, Real-time translation, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Arbyn, Nov 6, 2026 for Copiwin; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Arbyn, Nov 6, 2026 for Copiwin. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.