AppiFire AI Chat vs HiveChat ‑ Live Chat & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AppiFire AI Chat, Oct 14, 2026 for HiveChat.
The short answer
- On the Shopify App Store: AppiFire AI Chat 5.0 from 1 reviews and HiveChat 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $20/month for AppiFire AI Chat and $9.99/month for HiveChat.
- HiveChat lists 13 features AppiFire AI Chat’s listing doesn’t mention, including Agent analytics, Behavior tracking, Callback.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 500 AI replies every month
- · AI Domain Knowledge Generation
- · Chat widget on your store
- · Order Status & Tracking in Chat
- · Products & Order Sync
Pro Plan
- · Buy extra credits anytime
- · Everything in Free
- · Free $5 AI credits every month
Free
- · 1 supported language
- · 90 days chat history
- · Advanced analytics
- · Highly customizable
- · Unlimited conversations
- · Up to 3 automation rules
Basic
- · 3 supported languages
- · 365 days chat history
- · Custom email templates
- · Up to 20 automation rules
- · Up to 20 canned responses
Pro
- · 5 supported languages
- · Unlimited automation rules
- · Unlimited canned responses
- · Unlimited chat history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAppiFire AI Chat helps merchants answer shopper questions automatically using store data, including products, collections, blog content, and selected website pages. The app adds a storefront chat widget and gives merchants an admin area to manage chat behavior, knowledge sources, usage. It also supports order-related conversations so customers can get help faster without leaving the store.
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction…
- AI chat trained on your products, collections, and store content
- Order-status answers in chat using live Shopify order details
- Pre-chat customer info capture for more personalized support
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AppiFire AI Chat |  HiveChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AppiFire AI Chat | HiveChat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AppiFire AI Chat | HiveChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $20/month | $9.99/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 2 | 3 |
Listing
| Measure | AppiFire AI Chat | HiveChat |
|---|---|---|
| Shopify category rank | #396 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 11, 2026 | May 8, 2026 |
| Languages | 1 | 6 |
| Developer | AppiFire.com | Hive Interactive |
FAQ
AppiFire AI Chat and HiveChat: common questions
- Is AppiFire AI Chat or HiveChat cheaper?
- Both list a free plan. Paid plans start at $20/month for AppiFire AI Chat and $9.99/month for HiveChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AppiFire AI Chat or HiveChat?
- On the Shopify App Store: AppiFire AI Chat 5.0 from 1 reviews and HiveChat 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- AppiFire AI Chat lists 2 the others don’t mention, such as AI chatbots, FAQs. HiveChat lists 13 the others don’t mention, such as Agent analytics, Behavior tracking, Callback, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AppiFire AI Chat, Oct 14, 2026 for HiveChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AppiFire AI Chat, Oct 14, 2026 for HiveChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.