Ansa vs askVela – Chat & AI Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Ansa, Oct 28, 2026 for askVela.
The short answer
- Both list a free plan. Paid plans start at $38/month for Ansa and $39/month for askVela.
- askVela lists 19 features Ansa’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent
- · 1 tool per agent
- · Up to 200 pages of content
- · Up to 75 messages (lifetime)
Starter
- · 3 tools per agent
- · Up to 2,000 messages per month
- · Up to 3,000 pages of content
Growth
- · 10 tools per agent
- · Email, Facebook Mesenger channels
- · Remove Ansa branding
- · Up to 15,000 messages per month
- · Up to 20,000 pages of content
Pro
- · Email, Facebook Mesenger channels
- · Remove Ansa branding
- · Unlimited tools per agent
- · Up to 50,000 messages per month
- · Up to 50,000 pages of content
Free
- · 1 agent seat
- · AI bot: 100 replies/month
- · Automatic Knowledge base
- · Chat widget
- · Community support
Growth
- · 3 agent seats
- · AI bot: 2,000 replies/month
- · Email notifications
- · Everything in Free
- · Order & customer lookup
- · Review invitations
Scale
- · 10 agent seats
- · AI bot: 10,000 replies/month
- · Custom branding without Vela logo
- · Everything in Groth & Free
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnsa adds an AI-powered chat widget to your store that answers customer questions using your product catalog, policies, and knowledge base. When customers ask about shipping, returns, product details, or order status, Ansa responds immediately in their language. The AI learns from your store content and can be customized to match your brand voice.
Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns.
- Answers questions using your product catalog, policies, and FAQs automatically
- Responds to customers in their language with support for 95+ languages
- Hands off complex conversations to your team with full chat history
- Live chat widget enabled from your theme, no code required
- AI answers customer questions from your help articles and product catalog
- Product recommendations shown as cards directly in the chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ansa |  askVela |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ansa | askVela |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Ansa and askVela: common questions
- Is Ansa or askVela cheaper?
- Both list a free plan. Paid plans start at $38/month for Ansa and $39/month for askVela. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ansa lists 3 the others don’t mention, such as Agent avatar, Cart recovery, Real-time translation. askVela lists 19 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Ansa, Oct 28, 2026 for askVela; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Ansa, Oct 28, 2026 for askVela. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.