Amity: AI Customer Support vs InboxIQ ‑ AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Both list a free plan. Paid plans start at $49/month for Amity and $19/month for InboxIQ.
- Amity lists 3 features InboxIQ’s listing doesn’t mention, including AI summaries, Analytics, Social media.
Head to head
Free
- · 1 Connected Channel
- · 1,000 Session Replays
- · 10 AI Voice Calls
- · 100 AI Conversations
- · 100 Web Chats
- · Unlimited Memories & Suggested Actions
Plus
- · 1,000 Session Replays
- · 25 AI Voice Calls
- · 250 AI Conversations
- · 300 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Pro
- · 1,000 Web Chats
- · 100 AI Voice Calls
- · 5,000 Session Replays
- · 750 AI Conversations
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Max
- · 10,000 Session Replays
- · 2,000 AI Conversations
- · 300 AI Voice Calls
- · 5,000 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Free
- · 100 Emails/month
Starter
- · 750 Emails/month
Professional
- · 10000 Emails/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAmity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences.
InboxIQ uses AI to draft personalized responses to customer emails, Instagram DMs, and Facebook messages. It learns from your past conversations and knowledge base to match your brand's voice and policies. Review AI-generated responses before sending, or enable auto-responses for common questions. Build a knowledge base from your email history and create FAQs to handle repetitive inquiries automatically.
- Customer memory
- Context-aware replies
- Proactive follow-up
- Task escalation
- AI-powered email and social message responses that match your brand voice
- Learns from your past conversations to improve response accuracy
- Unified inbox for email, Instagram DMs, and Facebook Messenger
- Build a searchable knowledge base from your customer interactions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Amity |  InboxIQ |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Amity | InboxIQ |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Amity and InboxIQ: common questions
- Is Amity or InboxIQ cheaper?
- Both list a free plan. Paid plans start at $49/month for Amity and $19/month for InboxIQ. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Amity lists 3 the others don’t mention, such as AI summaries, Analytics, Social media. InboxIQ lists 2 the others don’t mention, such as Email, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.