Amity: AI Customer Support vs HelpIQ‑AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Amity, Oct 13, 2026 for HelpIQ‑AI Customer Support.
The short answer
- Only Amity lists a free plan. Paid plans start at $49/month for Amity and $21/month for HelpIQ‑AI Customer Support.
- HelpIQ‑AI Customer Support lists 11 features Amity’s listing doesn’t mention, including Auto-assign, Chatbot, Customer notifications.
Head to head
Free
- · 1 Connected Channel
- · 1,000 Session Replays
- · 10 AI Voice Calls
- · 100 AI Conversations
- · 100 Web Chats
- · Unlimited Memories & Suggested Actions
Plus
- · 1,000 Session Replays
- · 25 AI Voice Calls
- · 250 AI Conversations
- · 300 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Pro
- · 1,000 Web Chats
- · 100 AI Voice Calls
- · 5,000 Session Replays
- · 750 AI Conversations
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Max
- · 10,000 Session Replays
- · 2,000 AI Conversations
- · 300 AI Voice Calls
- · 5,000 Web Chats
- · Unlimited Connected Channels
- · Unlimited Memories & Suggested Actions
Lite Pro
- · 1 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,1 month Ticket history
Starter
- · 1 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,3 month Ticket history
Growth
- · 5 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,6 month Ticket history
Super Charged
- · 10 Agent,Facebook | Whatsapp | Instagram Integration,Email Inbox,Live Chat,Ticket Analytics,Agent Productivity Tools,12 month Ticket history
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAmity provides AI customer support, a shared inbox and customer relationship intelligence for Shopify. Manage Gmail, Instagram, WhatsApp and more in one place. Draft or auto-send personalized replies using customer memory, Shopify orders, past conversations and preferences.
HelpIQ optimizes customer inquiries with AI, enhancing workflow efficiency for faster resolutions. Seamlessly integrated with Shopify, it offers real-time order insights and a 360-degree view of tickets. Key features include AI-driven conversation summaries, response suggestions, an AI chatbot for automated issue handling, and omnichannel support (chat, email, WhatsApp, Instagram, Facebook), along with real-time…
- Customer memory
- Context-aware replies
- Proactive follow-up
- Task escalation
- Omni Channel Support: Manage Shopify inquiries via chat, email, WhatsApp, etc.
- Enhance Support with AI: Streamline service and improve satisfaction with AI
- Instant order insights and ticket views with integrated Shopify data
- Real-time metrics: Analyse ticket data to improve team performance & priorities
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Amity |  HelpIQ‑AI Customer Support |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Amity | HelpIQ‑AI Customer Support |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Amity | HelpIQ‑AI Customer Support |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | $21/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Amity | HelpIQ‑AI Customer Support |
|---|---|---|
| Shopify category rank | #223 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | Aug 22, 2024 |
| Languages | 1 | 1 |
| Developer | OT Software Group, Inc. | HelpIQ |
FAQ
Amity and HelpIQ‑AI Customer Support: common questions
- Is Amity or HelpIQ‑AI Customer Support cheaper?
- Only Amity lists a free plan. Paid plans start at $49/month for Amity and $21/month for HelpIQ‑AI Customer Support. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- HelpIQ‑AI Customer Support lists 11 the others don’t mention, such as Auto-assign, Chatbot, Customer notifications, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Amity, Oct 13, 2026 for HelpIQ‑AI Customer Support; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Amity, Oct 13, 2026 for HelpIQ‑AI Customer Support. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.