Aiva: AI Inbox Assistant vs eDesk ‑ AI, Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 20, 2026 for Aiva, Oct 24, 2026 for eDesk.
The short answer
- On the Shopify App Store: Aiva 5.0 from 1 reviews and eDesk 4.7 from 32 reviews.
- Paid plans start at $35/month for Aiva and $59/month for eDesk.
- eDesk lists 45 features Aiva’s listing doesn’t mention, including Agent analytics, Agent avatar, AI summaries.
Head to head
Customer Support, Review Automation, Centralized AI Inbox
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
Professional
Enterprise
Starter
- · 1 online store/ marketplace
- · 300 tickets/mo
- · Centralized support workspace
- · Live Chat
- · Rule-based automations
- · Social messaging
Growth
- · 1000 tickets/mo
- · 3 online stores/ marketplaces
- · Advanced reporting
- · Third party collaboration
- · Ticket, agent & channel performance
Professional
- · 10 online stores/ marketplaces
- · 2000 tickets/mo
- · 2FA Access
- · Assisted Onboarding
- · Custom Roles & Permissions
- · Detailed Reporting Extracts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store means handling customer messages from email, chat, and social media. Switching between apps wastes time and important inquiries get missed. Aiva solves this by unifying all your communications in one AI-powered inbox. It leverages your store data—orders, products, and customers—to draft personalized responses instantly.
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox.
- All customer messages from email, Slack, and social channels appear in one place
- Generate personalized response drafts instantly with optional auto-send
- Action items mentioned in messages become tasks automatically
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aiva |  eDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aiva | eDesk |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.7 ★ |
| App Store reviews | 1 | 32(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aiva and eDesk: common questions
- Is Aiva or eDesk cheaper?
- Paid plans start at $35/month for Aiva and $59/month for eDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Aiva or eDesk?
- On the Shopify App Store: Aiva 5.0 from 1 reviews and eDesk 4.7 from 32 reviews.
- What features does each app list that the other doesn’t?
- eDesk lists 45 the others don’t mention, such as Agent analytics, Agent avatar, AI summaries, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 20, 2026 for Aiva, Oct 24, 2026 for eDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 20, 2026 for Aiva, Oct 24, 2026 for eDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.