Aide: AI Shopping Assistant vs Heylio Care
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Aide, Nov 4, 2026 for Heylio Care.
The short answer
- On the Shopify App Store: Aide 5.0 from 4 reviews and Heylio Care 5.0 from 1 reviews.
- Only Aide lists a free plan.
- Aide lists 17 features Heylio Care’s listing doesn’t mention, including Agent analytics, Analytics, Chat assignment.
Head to head
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store, Powered by Aide branding
- · 150 AI replies a month
- · AI Agent answers from products & policy
- · Aide Chat on your storefront
- · Aide Helpdesk free for up to 2 members
- · Learns your full catalog, no limits
Starter
- · 1,000 AI replies a month
- · Copilot drafts for your whole team
- · Custom branding on Aide Chat, 1 store
- · Full catalog, no product limit
- · Preview replies before going live
- · Unlimited team members, human replies
Pro
- · 4,000 AI replies a month
- · Everything in Starter
- · Security questionnaire support
- · Up to 3 stores
- · We set it up with you on a call
Scale
- · 15,000 AI replies a month
- · BAA available
- · Bi-weekly reviews through peak season
- · Dedicated account lead
- · Everything in Pro, unlimited stores
- · Monthly performance review
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Monthly packs from €39, no rollover
- · No free trial, cancel anytime
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAide's AI agent answers shoppers in Aide Chat on your storefront, in your support email, and on WhatsApp, Instagram and Messenger. It replies from your products, your store's policy and help pages, and the shopper's own orders. Once the shopper confirms, it can cancel an order, change the address or start a refund, within limits you set.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing.
- Automate knowledge-based question answering and order tracking
- Automate returns, exchanges and other operations based on store policy
- Agent assist tooling to help human agents respond to customers faster
- Support multiple stores and brands with AI and bots in one Aide account
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Knowledge Base - Index your FAQ, policies, and product info
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aide |  Heylio Care |
|---|---|---|
| Detected stores | 6 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Food, Beverages & Tobacco | Not published |
| Top store countries | United States, Australia | Not published |
Reviews
| Measure | Aide | Heylio Care |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 4(ahead) | 1 |
| New reviews, 28 days | 2 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Aide | Heylio Care |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | Aide | Heylio Care |
|---|---|---|
| Shopify category rank | #213 | #115 |
| Shopify App Charts | Not on this week’s charts | #5 on Pricing moves in Helpdesk |
| Built for Shopify | No | No |
| Launched | Feb 1, 2024 | Mar 18, 2026 |
| Languages | 1 | 2 |
| Developer | Aide Superintelligence Corporation | JR management |
FAQ
Aide and Heylio Care: common questions
- Is Aide or Heylio Care cheaper?
- Only Aide lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Aide or Heylio Care?
- On the Shopify App Store: Aide 5.0 from 4 reviews and Heylio Care 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Aide lists 17 the others don’t mention, such as Agent analytics, Analytics, Chat assignment, Chat buttons. Heylio Care lists 2 the others don’t mention, such as File upload, Unified inbox. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Aide, Nov 4, 2026 for Heylio Care; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Aide, Nov 4, 2026 for Heylio Care. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.