Aide: AI Shopping Assistant vs Pandy
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Aide, Oct 13, 2026 for Pandy.
The short answer
- Only Aide lists a free plan. Paid plans start at $39/month for Aide and $8/month for Pandy.
- Aide lists 18 features Pandy’s listing doesn’t mention, including Agent analytics, Analytics, Chat buttons.
Head to head
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store, Powered by Aide branding
- · 150 AI replies a month
- · AI Agent answers from products & policy
- · Aide Chat on your storefront
- · Aide Helpdesk free for up to 2 members
- · Learns your full catalog, no limits
Starter
- · 1,000 AI replies a month
- · Copilot drafts for your whole team
- · Custom branding on Aide Chat, 1 store
- · Full catalog, no product limit
- · Preview replies before going live
- · Unlimited team members, human replies
Pro
- · 4,000 AI replies a month
- · Everything in Starter
- · Security questionnaire support
- · Up to 3 stores
- · We set it up with you on a call
Scale
- · 15,000 AI replies a month
- · BAA available
- · Bi-weekly reviews through peak season
- · Dedicated account lead
- · Everything in Pro, unlimited stores
- · Monthly performance review
Annual
Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAide's AI agent answers shoppers in Aide Chat on your storefront, in your support email, and on WhatsApp, Instagram and Messenger. It replies from your products, your store's policy and help pages, and the shopper's own orders. Once the shopper confirms, it can cancel an order, change the address or start a refund, within limits you set.
Pandy connects to your Shopify store and handles support automatically - order lookups, cancellations, address changes - done by AI before you see the message. Customers verify with postal code, card digits, or email code before any action. Fast for them, impossible for fraud. Includes order history in every conversation, chat widget, email, WhatsApp, and human handoff when needed. Works in minutes.
- Automate knowledge-based question answering and order tracking
- Automate returns, exchanges and other operations based on store policy
- Agent assist tooling to help human agents respond to customers faster
- Support multiple stores and brands with AI and bots in one Aide account
- View customer orders directly in conversations without leaving the chat
- AI handles FAQs automatically and escalates complex issues to your team
- Chat widget installs on your storefront via theme extension—no code needed
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aide |  Pandy |
|---|---|---|
| Detected stores | 6 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Food, Beverages & Tobacco | Not published |
| Top store countries | United States, Australia | Not published |
Reviews
| Measure | Aide | Pandy |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 4 | Not published |
| New reviews, 28 days | 2 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aide and Pandy: common questions
- Is Aide or Pandy cheaper?
- Only Aide lists a free plan. Paid plans start at $39/month for Aide and $8/month for Pandy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aide lists 18 the others don’t mention, such as Agent analytics, Analytics, Chat buttons, Customer insights. Pandy lists 7 the others don’t mention, such as Business hours, Chat flows, Escalation, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Aide, Oct 13, 2026 for Pandy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Aide, Oct 13, 2026 for Pandy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.