Aide: AI Shopping Assistant vs Mend
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Aide, Oct 13, 2026 for Mend.
The short answer
- Only Aide lists a free plan. Paid plans start at $39/month for Aide and $29/month for Mend.
- Aide lists 12 features Mend’s listing doesn’t mention, including Auto-assign, Chat assignment, Chat buttons.
Head to head
- United States
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store, Powered by Aide branding
- · 150 AI replies a month
- · AI Agent answers from products & policy
- · Aide Chat on your storefront
- · Aide Helpdesk free for up to 2 members
- · Learns your full catalog, no limits
Starter
- · 1,000 AI replies a month
- · Copilot drafts for your whole team
- · Custom branding on Aide Chat, 1 store
- · Full catalog, no product limit
- · Preview replies before going live
- · Unlimited team members, human replies
Pro
- · 4,000 AI replies a month
- · Everything in Starter
- · Security questionnaire support
- · Up to 3 stores
- · We set it up with you on a call
Scale
- · 15,000 AI replies a month
- · BAA available
- · Bi-weekly reviews through peak season
- · Dedicated account lead
- · Everything in Pro, unlimited stores
- · Monthly performance review
Starter
- · 1,000 AI replies per month
- · 100 customer conversations per month
- · No overages or surprise fees
Growth
- · 5,000 AI replies per month
- · 500 customer conversations per month
- · No overages or surprise fees
Scale
- · 2,000 customer conversations per month
- · 20,000 AI replies per month
- · No overages or surprise fees
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAide's AI agent answers shoppers in Aide Chat on your storefront, in your support email, and on WhatsApp, Instagram and Messenger. It replies from your products, your store's policy and help pages, and the shopper's own orders. Once the shopper confirms, it can cancel an order, change the address or start a refund, within limits you set.
Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit.
- Automate knowledge-based question answering and order tracking
- Automate returns, exchanges and other operations based on store policy
- Agent assist tooling to help human agents respond to customers faster
- Support multiple stores and brands with AI and bots in one Aide account
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aide |  Mend |
|---|---|---|
| Detected stores | 6 | Not published |
| Net store change, 28 days | +1 | 0 |
| Stores added, 28 days | 1 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Food, Beverages & Tobacco | Not published |
| Top store countries | United States, Australia | Not published |
Reviews
| Measure | Aide | Mend |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 4 | Not published |
| New reviews, 28 days | 2 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aide and Mend: common questions
- Is Aide or Mend cheaper?
- Only Aide lists a free plan. Paid plans start at $39/month for Aide and $29/month for Mend. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aide lists 12 the others don’t mention, such as Auto-assign, Chat assignment, Chat buttons, Color and font. Mend lists 5 the others don’t mention, such as Customer notifications, Escalation, FAQs, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Aide, Oct 13, 2026 for Mend; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Aide, Oct 13, 2026 for Mend. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.