AI Survey Pro vs Pause: AI Customer Feedback
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for AI Survey Pro, Oct 22, 2026 for Pause.
The short answer
- Both list a free plan. Paid plans start at $9/month for AI Survey Pro and $16/month for Pause.
- AI Survey Pro lists 6 features Pause’s listing doesn’t mention, including Custom styles, Data export, Drag-and-drop editor.
Head to head
Free
- · AI: none (heuristic only)
- · Blocks: core only (text, yes/no)
- · Responses: 100/month
- · Retention: 30 days
- · Surveys: 1 active
Starter
- · AI: none (heuristic only)
- · Blocks: core (text, yes/no, choices)
- · Responses: 500/month
- · Retention: 90 days
- · Surveys: 2 active
Growth
- · AI: advanced analysis/suggestions
- · Blocks: all (rating, NPS, quiz etc.)
- · Responses: 5,000/month
- · Retention: 180 days
- · Surveys: unlimited
Pro
- · AI: advanced analysis/suggestions
- · Blocks: all
- · Responses: 50,000/mo
- · Retention: 365+ days
- · Surveys: unlimited
Free
- · 1 active goal
- · 50 responses per month
- · AI themes with sample quotes
- · All six journey moments
- · Guided multi-choice answer chips
- · Post-delivery feedback emails
Pro
- · AI store-wide insights
- · Daily digest email
- · Discount rewards on exit & email
- · Per-goal AI insight summaries
- · Self-improving questions & chips
- · Unlimited goals
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureUnlock the power of customer feedback with AI. AI Survey helps you understand exactly what your customers think without spending hours analyzing data. Create beautiful, native surveys for your storefront, checkout, and customer accounts in minutes – and let our AI do the heavy lifting.
Find out why shoppers don't buy, without ever building a survey. Tell Pause one thing you want to understand in plain English. It writes the questions, asks them at the right moment, and groups every response into clear themes with the real quotes behind them. Most apps only ask people who bought. Pause also hears from shoppers who browse and leave.
- AI-Powered Analysis: Don't just collect data. Our AI summarizes feedback.
- Place surveys anywhere via the theme editor.
- Download management reports with one click.
- Let AI summarize sentiment and identify recurring customer issues instantly.
- Type a goal — AI handles the rest
- Self-improving answer options
- Text & voice, grouped into themes
- Asks at six shopper moments
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI Survey Pro |  Pause |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AI Survey Pro | Pause |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI Survey Pro | Pause |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month(ahead) | $16/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | AI Survey Pro | Pause |
|---|---|---|
| Shopify category rank | #147 | #147 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 4, 2025 | May 25, 2026 |
| Languages | 1 | 1 |
| Developer | Noel Dario Andres - Digital Solutions | Pause |
FAQ
AI Survey Pro and Pause: common questions
- Is AI Survey Pro or Pause cheaper?
- Both list a free plan. Paid plans start at $9/month for AI Survey Pro and $16/month for Pause. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI Survey Pro lists 6 the others don’t mention, such as Custom styles, Data export, Drag-and-drop editor, Multi-page. Pause lists 2 the others don’t mention, such as Email, Market research. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for AI Survey Pro, Oct 22, 2026 for Pause; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for AI Survey Pro, Oct 22, 2026 for Pause. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.