AgentZena vs eesel: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AgentZena, Nov 7, 2026 for eesel.
The short answer
- On the Shopify App Store: AgentZena 4.5 from 2 reviews and eesel 5.0 from 6 reviews.
- Only eesel lists a free plan. Paid plans start at $125/month for AgentZena and $299/month for eesel.
- eesel lists 14 features AgentZena’s listing doesn’t mention, including AI summaries, Auto-assign, Auto-reply.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Calls included: 400
- · Cost per call: $0.30
Scale
- · Calls included: 1000
- · Cost per call: $0.25
Pro
- · Calls included: 2000
- · Cost per call: $0.22
Enterprise
- · Calls included: 4800
- · Cost per call: $0.20
Free
- · 100 credits to try every feature
- · Ends after 7 days or 100 credits
- · No card needed
500 credits
- · 1 credit per ticket or chat
- · 500 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
1,000 credits
- · 1 credit per ticket or chat
- · 1,000 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
1,500 credits
- · 1 credit per ticket or chat
- · 1,500 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
2,000 credits
- · 1 credit per ticket or chat
- · 2,000 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
2,500 credits
- · 1 credit per ticket or chat
- · 2,500 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
3,000 credits
- · 1 credit per ticket or chat
- · 3,000 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
5,000 credits
- · 1 credit per ticket or chat
- · 5,000 credits a month
- · Agents pause at limit, no extra charges
- · Every feature and integration
- · Need more? Email hi@eesel.app
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to your store’s data in real-time to deliver instant answers about products, orders, shipping tracking, refunds and inventory.
Deliver faster, smarter support and sales with an AI live chat bot available 24/7. Provide instant AI-powered assistance for orders, returns, and FAQs, with effortless handoff when needed. Quickly train an AI sales agent on your Shopify catalog, orders, and FAQs. Manage pre- and post-sales questions instantly, adjust tone, link real-time data, and monitor performance with ease.
- Lightning responses – under few seconds.
- Live Shopify data –products, orders, shipping tracking, refunds and inventory.
- Multi-language – 10+ languages supported automatically.
- Unlimited agents, all features – no seat-based offering, no upsells.
- AI Chatbot – Deploy a smart AI chatbot that handles customer inquiries.
- Knowledge Base Integration – Connect your existing documentation, to eesel.
- Real-Time Data Access : Pull live order, and customer info for support.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AgentZena |  eesel |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AgentZena | eesel |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 2 | 6(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AgentZena and eesel: common questions
- Is AgentZena or eesel cheaper?
- Only eesel lists a free plan. Paid plans start at $125/month for AgentZena and $299/month for eesel. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AgentZena or eesel?
- On the Shopify App Store: AgentZena 4.5 from 2 reviews and eesel 5.0 from 6 reviews.
- What features does each app list that the other doesn’t?
- AgentZena lists 2 the others don’t mention, such as FAQs, Help center. eesel lists 14 the others don’t mention, such as AI summaries, Auto-assign, Auto-reply, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AgentZena, Nov 7, 2026 for eesel; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AgentZena, Nov 7, 2026 for eesel. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.