ActDeskAI vs Simple Chat: AI helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ActDeskAI, Nov 8, 2026 for Simple Chat.
The short answer
- Simple Chat lists 11 features ActDeskAI’s listing doesn’t mention, including AI summaries, Analytics, Auto-reply.
Head to head
Starter
- · 500 AI conversations
- · Auto-trains in 5 minutes
- · Basic analytics dashboard
- · Chat widget on storefront
- · Email escalation
- · Order lookup & tracking
Growth
- · 2,000 AI Conversations
- · Everything in Starter
- · Priority Email Support
Pro
- · 10,000 AI Conversations
- · Dedicated Ongoing Support
- · Everything in Growth
Premium
- · Faster reponse times
- · Higher AI resolution rate
- · Staff admin agent
Standard
- · AI Support: Answers shoppers 24/7
- · Auto Follow-Ups: Recheck open issues
- · Back-in-Stock: Restock alerts by email
- · Embedded App: Lives in your admin
- · Order Tools: Track, edit, cancel
- · Product Picks: Recommend items in chat
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping.
Simple Chat is an AI helpdesk for customer support. The AI chatbot answers live chat and email from your products, orders, policies, and FAQs. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues. Your team sees each conversation in one inbox in your store admin and can take over at any time.
- Auto-trains on your products, policies, and FAQs — first response in 5 minutes
- Readiness scorecard — evaluates the AI topic by topic before it goes live
- Order lookup and tracking — answers "where's my order?" with real data
- Human escalation — routes complex issues to your team with full context
- Generate replacement order proposals for staff to review and approve.
- Check detailed tracking status of orders and provide next steps.
- Let customers modify shipping address on pending orders, or cancel them.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ActDeskAI |  Simple Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ActDeskAI | Simple Chat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ActDeskAI | Simple Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 2 |
Listing
| Measure | ActDeskAI | Simple Chat |
|---|---|---|
| Shopify category rank | #266 | #181(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 6, 2026 | Dec 25, 2025 |
| Languages | 1 | 1 |
| Developer | Actdeskai | SA Inc. |
FAQ
ActDeskAI and Simple Chat: common questions
- What features does each app list that the other doesn’t?
- Simple Chat lists 11 the others don’t mention, such as AI summaries, Analytics, Auto-reply, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ActDeskAI, Nov 8, 2026 for Simple Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ActDeskAI, Nov 8, 2026 for Simple Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.