ActDeskAI vs Lumen: Order Tracking & AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ActDeskAI, Oct 29, 2026 for Lumen.
The short answer
- Only Lumen lists a free plan. Paid plans start at $29/month for ActDeskAI and $29/month for Lumen.
- Lumen lists 6 features ActDeskAI’s listing doesn’t mention, including Analytics, Auto-reply, Escalation.
Head to head
Starter
- · 500 AI conversations
- · Auto-trains in 5 minutes
- · Basic analytics dashboard
- · Chat widget on storefront
- · Email escalation
- · Order lookup & tracking
Growth
- · 2,000 AI Conversations
- · Everything in Starter
- · Priority Email Support
Pro
- · 10,000 AI Conversations
- · Dedicated Ongoing Support
- · Everything in Growth
Free
- · 50 conversations per month
- · Custom bot name and tone
- · Human handoff with tickets
- · Storefront in 4 languages
- · Tracking page, form and AI chat
Pro
- · 700 conversations per month
- · Basic analytics and CSV export
- · Email alerts for new tickets
- · Everything in Free
- · Remove Lumen branding
- · Weekly summary reports
Pro+
- · 1,500 conversations per month
- · Advanced analytics dashboard
- · Custom AI persona and prompts
- · Custom bot avatar upload
- · De-escalation insights
- · Everything in Pro
Scale
- · 3,500 conversations per month
- · Everything in Pro+
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping.
"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form.
- Auto-trains on your products, policies, and FAQs — first response in 5 minutes
- Readiness scorecard — evaluates the AI topic by topic before it goes live
- Order lookup and tracking — answers "where's my order?" with real data
- Human escalation — routes complex issues to your team with full context
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ActDeskAI |  Lumen |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ActDeskAI | Lumen |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ActDeskAI and Lumen: common questions
- Is ActDeskAI or Lumen cheaper?
- Only Lumen lists a free plan. Paid plans start at $29/month for ActDeskAI and $29/month for Lumen. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Lumen lists 6 the others don’t mention, such as Analytics, Auto-reply, Escalation, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ActDeskAI, Oct 29, 2026 for Lumen; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ActDeskAI, Oct 29, 2026 for Lumen. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.