Achille AI vs Chililabs: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 21, 2026 for Achille AI, Nov 2, 2026 for Chililabs.
The short answer
- Paid plans start at $39/month for Achille AI and $29/month for Chililabs.
- Chililabs lists 11 features Achille AI’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro plan
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAchille automates your customer support end-to-end, not just the reply. Our AI executes real support workflows: understanding intent, retrieving order and return data, applying business rules, triggering refunds or follow-ups, and escalating only when human judgment is required.
Chili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
- Automate most of your tickets with deterministic workflows, not random agents
- Deep helpdesk integration (Zendesk, Gorgias, Sunshine, etc.)
- 24/7 multilingual support, consistent across channels
- Brand, tone & policy control via explicit rules
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Achille AI |  Chililabs |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Achille AI | Chililabs |
|---|---|---|
| App Store rating | Not published | 3.5 ★ |
| App Store reviews | Not published | 7 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Achille AI | Chililabs |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $39/month | $29/month(ahead) |
| Longest free trial | 30 days | 15 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Achille AI | Chililabs |
|---|---|---|
| Shopify category rank | #280 | #62(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 2, 2026 | Jul 21, 2026 |
| Languages | 2 | 1 |
| Developer | Achille AI | PETRAY PRIVATE LIMITED |
FAQ
Achille AI and Chililabs: common questions
- Is Achille AI or Chililabs cheaper?
- Paid plans start at $39/month for Achille AI and $29/month for Chililabs. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Achille AI lists 1 the others don’t mention, such as Response templates. Chililabs lists 11 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 21, 2026 for Achille AI, Nov 2, 2026 for Chililabs; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 21, 2026 for Achille AI, Nov 2, 2026 for Chililabs. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.