Achille AI vs Chad: AI Chat Agent + Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 21, 2026 for Achille AI, Oct 13, 2026 for Chad.
The short answer
- Only Chad lists a free plan. Paid plans start at $39/month for Achille AI and $109/month for Chad.
- Chad lists 10 features Achille AI’s listing doesn’t mention, including Analytics, Contact form, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro plan
Free
- · 1,500 orders per month
- · Customizable FAQ
- · Self-serve Track / Cancel / Edit Order
- · Unlimited agent seats
- · Unlimited tickets
Pro
- · 5,000 orders per month
- · Everything in Free, plus:
- · Returnless Refunds
- · Self-serve Edit Shipping Address
- · Self-serve Returns & Exchanges
Growth
- · 5,000 orders per month
- · AI Agents for live chat
- · Brand colors
- · Brand logo
- · Everything in Pro, plus:
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAchille automates your customer support end-to-end, not just the reply. Our AI executes real support workflows: understanding intent, retrieving order and return data, applying business rules, triggering refunds or follow-ups, and escalating only when human judgment is required.
Overwhelmed by support tickets? Meet Chad. Our intelligent self-service platform lets your customers resolve most routine issues instantly, 24/7. Designed with you in mind, Chad makes setup a breeze—just copy and paste your store policy, and you’re ready to go. Say goodbye to ticket backlogs, macros, dialog trees, and complex workflows. Say hello to seamless efficiency.
- Automate most of your tickets with deterministic workflows, not random agents
- Deep helpdesk integration (Zendesk, Gorgias, Sunshine, etc.)
- 24/7 multilingual support, consistent across channels
- Brand, tone & policy control via explicit rules
- A chatbot that just works! AI + always an escape hatch = no more dialog loops!
- Track order and shipping status with over 1,500 couriers supported worldwide
- Let your customers edit their address / items ordered before order gets shipped
- Connects to your support inbox = never miss a ticket again
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Achille AI |  Chad |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Achille AI | Chad |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Achille AI | Chad |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $39/month(ahead) | $109/month |
| Longest free trial | 30 days | 30 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Achille AI | Chad |
|---|---|---|
| Shopify category rank | #280 | #148(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 2, 2026 | Oct 4, 2024 |
| Languages | 2 | 1 |
| Developer | Achille AI | Chad |
FAQ
Achille AI and Chad: common questions
- Is Achille AI or Chad cheaper?
- Only Chad lists a free plan. Paid plans start at $39/month for Achille AI and $109/month for Chad. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Achille AI lists 1 the others don’t mention, such as Response templates. Chad lists 10 the others don’t mention, such as Analytics, Contact form, Customer notifications, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 21, 2026 for Achille AI, Oct 13, 2026 for Chad; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 21, 2026 for Achille AI, Oct 13, 2026 for Chad. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.