Which app has more detected Shopify stores, Convi: AI Helpdesk & Chatbot or Gorgias: AI Helpdesk & Chat?
Gorgias: AI Helpdesk & Chat has the larger detected footprint with 18,098 detected stores.
Convi: AI Helpdesk & Chatbot vs Gorgias: AI Helpdesk & Chat
Adoption, reviews and pricing compared with real detection data: detected stores, review volume, pricing, top categories, countries and momentum.
Both: ChatBoth: HelpdeskBoth: Apparel & AccessoriesBoth: Health & Beauty
Quick answer
As of Oct 31, 2026, Convi: AI Helpdesk & Chatbot is detected on 127 Shopify stores vs 18,098 for Gorgias: AI Helpdesk & Chat.
Side by side
Adoption, reviews, and pricing
| Signal | Convi: AI Helpdesk & Chatbot | Gorgias: AI Helpdesk & Chat |
|---|---|---|
| Detected stores | 127 | 18,098 |
| Reviews | 19 reviews | 901 reviews |
| Rating | 4.8 | 4.4 |
| Pricing | Free trial available | Free trial available |
| Top categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top countries | United Kingdom, United States | United States, Australia, United Kingdom |
| 28-day net stores | +2 (estimated) | +141 (estimated) |
| Shopify App Charts | #7 in Helpdesk | #28 on the Shoplist 100 |
FAQ
Comparison notes
Does Shoplist show exact merchants switching between Convi: AI Helpdesk & Chatbot and Gorgias: AI Helpdesk & Chat?
The public page shows the aggregate switching count when Shoplist detects brands that dropped one app and added the other in the last 180 days. Store identities and direction stay behind signup.
What data powers these Shopify app comparisons?
Shoplist compares public storefront detections, Shopify App Store review data, pricing posture, category and country distributions, and the 28-day net store change for each app when available.