Which app has more detected Shopify stores, Chatway Live Chat & AI Chatbot or Shopify Inbox?
Shopify Inbox has the larger detected footprint with 218,089 detected stores.
Chatway Live Chat & AI Chatbot vs Shopify Inbox
Adoption, reviews and pricing compared with real detection data: detected stores, review volume, pricing, top categories, countries and momentum.
Both: ChatBoth: Apparel & AccessoriesBoth: Home & GardenBoth: Health & Beauty
Quick answer
As of Oct 31, 2026, Chatway Live Chat & AI Chatbot is detected on 3,149 Shopify stores vs 218,089 for Shopify Inbox.
Side by side
Adoption, reviews, and pricing
| Signal | Chatway Live Chat & AI Chatbot | Shopify Inbox |
|---|---|---|
| Detected stores | 3,149 | 218,089 |
| Reviews | 489 reviews | 8,204 reviews |
| Rating | 4.9 | 4.6 |
| Pricing | Free plan available | Free |
| Top categories | Apparel & Accessories, Home & Garden, Health & Beauty | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top countries | United States, Japan | United States, United Kingdom |
| 28-day net stores | −27 (estimated) | +2,351 (estimated) |
| Shopify App Charts | #8 in Chat | Not on this week’s charts |
| Shopify category rank |
Switching movement
72 brands dropped one and added the other in the last 180 days
FAQ
Comparison notes
Does Shoplist show exact merchants switching between Chatway Live Chat & AI Chatbot and Shopify Inbox?
The public page shows the aggregate switching count when Shoplist detects brands that dropped one app and added the other in the last 180 days. Store identities and direction stay behind signup.
What data powers these Shopify app comparisons?
Shoplist compares public storefront detections, Shopify App Store review data, pricing posture, category and country distributions, and the 28-day net store change for each app when available.