BuyScout AI Store Agent vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026.
The short answer
- Zipchat AI Chatbot & Live Chat is detected on 11× as many Shopify stores as BuyScout AI Store Agent: 1,218 vs 116 as of Nov 2, 2026.
- On the Shopify App Store: BuyScout AI Store Agent 5.0 from 97 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 231 reviews.
- Both list a free plan. Paid plans start at $49/month for BuyScout AI Store Agent and $80/month for Zipchat AI Chatbot & Live Chat.
- BuyScout AI Store Agent lists 10 features Zipchat AI Chatbot & Live Chat’s listing doesn’t mention, including AI recommendations, Behavior tracking, Bundles.
Head to head
- United States
- United Kingdom
- Australia
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI replies per month
- · Basic sales and support skills
- · Performance analytics
- · Standard support
Starter
- · 500 AI replies per month
- · AI virtual try-on
- · AI voice calls
- · All sales and support skills
- · Performance analytics
- · Standard support
Growth
- · 1,500 AI replies per month
- · AI virtual try-on
- · AI voice calls
- · All sales and support skills
- · Performance analytics
- · Priority support
Pro
- · 3,000 AI replies per month
- · AI virtual try-on
- · AI voice calls
- · All sales and support skills
- · Performance analytics
- · Priority support
Scale
- · 6,000 AI replies per month
- · AI virtual try-on
- · AI voice calls
- · All sales and support skills
- · Performance analytics
- · Priority support
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBuyScout learns your catalog, store content, and policies. It helps shoppers compare products, recommends matching items, and suggests add-ons — each ready to add to cart in the chat. After checkout, it tracks orders, shares delivery estimates, handles returns and refunds, updates shipping addresses, and troubleshoots products. Virtual try-on lets shoppers see your clothes, shoes, and accessories on their own body.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Answers customer questions and explains product details like an expert
- Uses shopper intent and profile data to deliver tailored product recommendations
- Suggests bundles, upgrades, and add-ons at the perfect time
- Reduces returns and improves customer loyalty with after-sale assistance
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BuyScout AI Store Agent |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 116 | 1,218(ahead) |
| Net store change, 28 days | +5 | +28 |
| Stores added, 28 days | 5 | 55(ahead) |
| Big-brand share | Not enough data | 13% |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | United States, United Kingdom, Australia | United States, United Kingdom, Italy |
Reviews
| Measure | BuyScout AI Store Agent | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 97 | 231(ahead) |
| New reviews, 28 days | Not enough data | 8 |
| Reviewers a year or more in | 0% | 12%(ahead) |
Pricing
| Measure | BuyScout AI Store Agent | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month(ahead) | $80/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 5 | 4 |
Listing
| Measure | BuyScout AI Store Agent | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #50 | #20(ahead) |
| Shopify App Charts | #5 on Rookies in Chat | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Sep 23, 2025 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | NetPrism Inc. | ZIPCHAT INC |
FAQ
BuyScout AI Store Agent and Zipchat AI Chatbot & Live Chat: common questions
- Which is more popular, BuyScout AI Store Agent or Zipchat AI Chatbot & Live Chat?
- Zipchat AI Chatbot & Live Chat is detected on 11× as many Shopify stores as BuyScout AI Store Agent: 1,218 vs 116 as of Nov 2, 2026.
- Is BuyScout AI Store Agent or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $49/month for BuyScout AI Store Agent and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BuyScout AI Store Agent or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: BuyScout AI Store Agent 5.0 from 97 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 231 reviews.
- What features does each app list that the other doesn’t?
- BuyScout AI Store Agent lists 10 the others don’t mention, such as AI recommendations, Behavior tracking, Bundles, Click-through rates. Zipchat AI Chatbot & Live Chat lists 7 the others don’t mention, such as Chat assignment, Email chat, Encryption, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.